Support Team Lead

Position Title: Application Support Team Lead

Location: Brussels, Belgium

Languages: English

Duration: 6 Months with possible extension

Work mode: Hybrid

Job Description:

As an Application Support Team Leader, you will:

• Maintain regular communication with stakeholders, escalating complex issues when necessary.
• Lead and guide application support team in problem-solving, ensuring that solutions are well-documented and shared.
• Contribute to the onboarding and training of new colleagues, fostering a collaborative and supportive team environment.
• Support coordination across the three subservices, in collaboration with the Service Delivery Manager.
• Ensure consistency in incident management and documentation across the team.
• Act as the main point of coordination for the financial reimbursements subservice, ensuring alignment with client expectations and operational continuity.
• Deliver second-line support for financial reimbursement applications, including handling user queries, investigating incidents, and performing functional analysis.
• Process incidents, service requests, and follow-up actions using internal ticketing tools such as ServiceNow.

Qualifications

• Bachelor's degree and 3+ years of experience with SQL and PL/SQL.
• Proven experience leading a support or technical team.
• Proficiency in Oracle SQL Developer.
• Experience in ITIL-based environments and familiarity with ServiceNow.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent communication skills, with a strong command of spoken and written English.
• Comfortable in a multicultural, international context and capable of managing priorities independently in a dynamic environment.

Nice to Have:

• Oracle certification (Database or Application Support).
• Experience with Unix/Linux environments.
• Familiarity with XML.
• Understanding of web APIs and tools like Postman.

Additional Information:

We are looking for a Team Leader with experience using SQL in a production environment, rather than someone who has only worked with databases.

We are not seeking for a developer profile, as the responsibilities involved may not align with their expectations or interests.

Candidates selected for an interview will be required to complete a test with various technical questions.