Technical Support Specialist

🚀 Ready to level up your tech support career? 4 days remote per week.

Join a fast-growing international scale-up in the clinical trials and healthcare tech space, with offices across Belgium and the EU. Known for its innovative SaaS platform and mission-driven culture, our client offers a collaborative, impact-driven work environment where technology truly serves a purpose.

🛠 What you’ll be doing:

• Take charge of technical support tickets, diving deep into issues using monitoring tools, logs, and developer consoles.
• Diagnose and debug APIs (REST, SOAP), identifying performance issues and bugs.
• Work closely with Product, QA, and Engineering teams in an Agile, cross-functional environment.
• Keep documentation and knowledge bases sharp and useful for both internal teams and customers.
• Participate in post-incident reviews and propose improvements to tools, processes, and products.
• Proactively monitor systems with tools like Datadog, Kibana, and Sentry to detect and prevent issues.

🧩 What we’re looking for:

• EXCELLENT English, written and spoken !
• 2+ years in technical/application support, ideally in a SaaS or IT environment
• Bachelor’s degree in Computer Science, IT, or similar
• Strong communication with non-technical stakeholders

🎁 What our client offers:

• Up to 60K EUR/year + perks: Mobility budget OR company car, fuel card, meal vouchers, hospitalization insurance, net expenses, laptop & phone
• Hybrid work model: split your time between home and modern EU offices located in Louvain-La-Neuve. (UP to 4 days remote)