Technical Team Leader

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.

Axians. The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.

Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.

Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.

Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.

Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges.

We are seeking an Technical Team Leader to join our team in Brussels.

Description of the project:

We are seeking a motivated and hands-on Team Leader to join the PMOSS service, which supports key applications for financial reimbursements and meeting coordination within the European Union's administrative systems.

The PMOSS team is composed of three subservices:

• A subservice supporting financial rights and reimbursements for experts and officials
• A subservice facilitating the organization and management of meetings
• A subservice supporting the Joint Sickness Insurance Scheme, which involves handling sensitive medical data

In this role, you will serve as Team Leader for the entire service, with a strong operational focus on the subservice related to financial reimbursements. You will provide guidance and support to team members across all areas, while also ensuring smooth daily operations through active involvement in technical and functional support.

This position offers a valuable opportunity to take on leadership responsibilities while staying engaged in hands-on support and analysis work.

Key Responsibilities:

• Maintain regular communication with stakeholders, escalating complex issues when necessary
• Support coordination across the three subservices, in collaboration with the Service Delivery Manager
• Ensure consistency in incident management and documentation across the team
• Guide team members in problem-solving, ensuring solutions are well-documented and shared
• Contribute to onboarding and training of new colleagues, fostering a collaborative and supportive team environment
• Act as the main point of coordination for the financial reimbursements subservice, ensuring alignment with client expectations and operational continuity
• Deliver second-line support for financial reimbursement applications, including handling user queries, investigating incidents, and performing functional analysis
• Process incidents, service requests, and follow-up actions using internal ticketing tools such as ServiceNow

Required Skills & Experience:

• Strong organizational and coordination skills – to effectively manage team priorities, delegate tasks, and ensure timely delivery of services.
• Excellent communication and interpersonal abilities – to facilitate collaboration within the team and maintain clear interactions with stakeholders.
• Proactive problem-solving and decision-making – to address challenges efficiently and guide the team through complex or high-pressure situations.
• Familiarity with ticketing systems like ServiceNow
• Experience in ITIL-based environments (incident and problem management)
• At least one year of experience in support team coordination
• At least 3 years of hands-on experience with SQL and PL/SQL
• Proficiency in Oracle SQL Developer
• Strong command of English, both spoken and written
• Comfortable working in a multicultural, international context
• Capable of working independently and managing priorities in a dynamic environment

Assets (Nice to Have):

• Oracle certification (Database or Application Support)
• Experience with Unix/Linux environments
• Familiarity with XML
• Understanding of web APIs and tools like Postman

Other requirements:

• EU Citizenship.
• Resident or available to relocate to Belgium.

Ready to embark on an exciting journey with us?

Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject TTL.RM.