Customer Service Representative Frans/Engels/Nederlands, Isabel

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Solliciteren

Plaats

Bruxelles
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-06-09

Online to:

2025-08-08
EUR 15.00 HOUR

Customer Service Representative Frans/Engels/Nederlands

Isabel
Brussel
Andere
9 uren geleden

As Customer Support Representative you will ensure that our customers (B2B) receive best in class support through a multichannel approach. We expect you to be excited to help our customers, to be empathetic and to put yourself in their shoes as we maintain long-term relationships with them. We are a major player in the market and our services reflect it. Act as the point of contact for the customer to ensure that an efficient and customer-focused support is offered with the aim of having the highest possible level of customer satisfaction. Process and manage customer data to ensure that we have available the lastest customer data/files Update and maintain professional knowledge and technical skills in the area of technical service to ensure that our own professional knowledge is maximized and that we can apply it within the organization in the best possible manner Apply KYC procedures Usually, 2nd line support in a larger Customer Support team, may handle 1st line support or anti-fraud tasks regardless the size of the Customer Support team In a larger Customer Support team, might create solutions to be used by 1st line support or contact customers directly to resolve issues An on the job training will be provided onsite in Brussels Your mother tongue is DUTCH or FRENCH, but you have good command of the second language (both written and spoken) Our "office" language is ENGLISH, so we need you to have a professional working knowledge for our meetings, trainings, partners and customers Our external "opening" hours are from 08h00 till 18h00, internally we work with flexible hours but we will need you to start some days early (8h00) and on other moments to cover the late shift till 18h (to align with the team) A bachelor degree or higher in a related field is best suitable for this position ... but experience is also extremely valued, so do not hesitate even if you miss that piece of paper Interest and/or experience in the financial industry, payments industry, anti-fraud, KYC ... is certainly a plus After your training period, you will be able to work at least 2 days from home if you want, but always welcome in our offices if you prefer What kind of company would you be joining? Isabel's products - Isabel 6 (multi-bank payment platform), Ponto (open banking), Kube (verified corporate data) and IntelliSuite (fraud monitoring) - enable seamless, secure and reliable data and money flows. At the heart of the Isabel brand lies a distinctive commitment to unify the banking sector, software providers and our customers to build community-powered banking solutions. Isabel is a Belgian regulated company, headquartered in Brussels and acting under the supervision of the National Bank of Belgium, and focuses primarily on the Benelux market. By train, bus, electric car or bike; You don't want to miss fresh fruit and chair massages, do you? We invest in your personal growth by training and coaching You work with experienced (fin)tech leaders and solid software tools

Solliciteren

Customer Service Representative Frans/Engels/Nederlands

Plaats

Contract

Datum gepubliceerd

Online to:

Customer Service Representative Frans/Engels/Nederlands

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