Level 2 onsite Support Engineer

Level 2 Onsite Support Engineer – Louvain-la-Neuve & Zaventem

Initial 3-month fixed-term contract, renewable based on performance and business needs.

We are currently searching for a Level 2 Onsite Support Engineer for one of our customers located in Louvain-la-Neuve and Zaventem.

The engineer will provide Level 2 deskside support, working on tickets assigned through the customer’s ticketing system. You will manage tickets through to resolution based on priority levels and in line with the customer’s defined SLAs.

Louvain-la-Neuve is a production environment, meaning you’ll be supporting a dynamic, operational setting where system uptime is critical.

Zaventem is a corporate environment, where support is focused on office-based end users and business functions.

Responsibilities:

• Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
• Standard Software and OS support (Windows 10 & 11)
• Hardware break/fix services, including OEM warranty management
• VPN support and troubleshooting
• Device staging via Autopilot (Lenovo Cloud/Intune), PXE config, or USB stick
• PC Asset and Configuration Management process support
• ServiceNow database management integrated with SCCM
• Support for end-user devices (PCs, workstations, printers, mobility)
• Ricoh toner and waste bottle management (pickup, sorting, and storage)
• Onboarding and offboarding support for end users

Requirements:

• 5+ years of experience as an IT Technician (preferably in MSP or multi-client environments)
• Strong experience with MS 365 administration
• Proficient in desktop OS (Windows 10 & 11)
• Active Directory expertise
• Fluent in French, English, and Dutch
• Excellent interpersonal, problem-solving, and customer service skills
• Able to work autonomously and take initiative without onsite supervision
• Familiarity with key hardware and platforms: Android, Microsoft, Apple, Lenovo, Cisco