Customer Service Officer - Antwerp

Logistics at full potential

Are you fuelled by the satisfaction of supporting and serving our valued customers? Is delivering top-notch customer service your passion and priority? If so, then seize the opportunity to join us as a full-time Customer Service Officer at our Antwerp site.

As a Customer Service Officer, you'll play a pivotal role in ensuring the seamless flow of operations, both administratively and internally. You'll serve as a vital link between our warehouse and our external customers, utilizing your insights into customer needs and warehouse processes to elevate our service to new heights.

Your responsibilities will include handling administrative tasks and managing various internal flows, all with the aim of enhancing the overall customer experience and contributing to the success of our site. If you're ready to make a meaningful impact and excel in a dynamic customer-focused role, then we invite you to apply and join us in delivering exceptional service at our Antwerp site.

Your tasks consist of:

• Understands basic administrative functions of Customer Service area
• Able to handle routine customer calls and appropriately escalates complex issues to the next level of management
• Must be able to research customer inquiries and resolve issues in a timely manner
• Maintain records of all customer interactions and transactions to include all inquiries, comments, complaints, and resolution decisions
• Communicating courteously with customers by telephone, e-mail and face-to-face
• Investigating and solving customers' problems (these may be more complex or long-standing problems)
• Producing documentation/written information for customers when requested
• Able to articulate clearly with other managers to discuss possible improvements to customer service provided

What you need to succeed at GXO

• A qualification in Supply Chain Management or equivalent
• Minimum of 3 years’ experience in a similar role
• Knowledge of MS Office, in particular Excel
• Good command of the Dutch language orally and in writing, English a plus
• Good experience of reporting
• You are proactive, communicative, representative, flexible, accurate and immune to stress
• Basic understanding of customs procedures is a plus
• You enjoy working as part of a team

What we offer you?

• A salary commensurate for your experience
• A fulltime job (38 hours per week)
• A dynamic organization, where plenty of room for personal input is central
• The direction of your own success and the necessary support in your development
• A new challenge in an entrepreneurial, open and informal organizational culture

Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics?

Watch the video below or visit our website www.gxo.com

https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the next place you want to work!

For more information you can contact Sharon Bird (Corporate Recruiter), she can be reached via sharon.bird1@gxo.com

Interested?

Apply via the button and leave your recent CV

Acquisition as a result of this vacancy is not appreciated.