Customer Base Manager (THoM Talent Search)

You are applying for a permanent position with a client of THoM Talent Search, not for a position with The House of Marketing.

About Our Client

Mediafin is the publisher of De Tijd and L’Echo , Belgium’s leading financial newspapers. Innovation, ambition, and entrepreneurship are at the core of its culture. Mediafin values talent and invests in personal development, offering a dynamic and positive work environment. The team works from the inspiring Tour & Taxis site in Brussels.

About THoM Talent Search

THoM Talent Search, part of The House of Marketing, assists companies in recruiting permanent marketing talent.

Job Description

• Monitor subscriber engagement and churn to identify opportunities for retention.
• Initiate and optimize retention programs, adjusting as needed to achieve the best results.
• Manage multiple projects simultaneously, ensuring timely and customer-focused completion.
• Collaborate closely with colleagues in marketing, product management, and IT to implement integrated retention solutions, utilizing modern marketing infrastructure.
• Report on the progress and outcomes of retention initiatives to the B2C Sales Manager.

Your Profile:

• You have several years of professional experience with a proven track record in customer retention. Experience with subscription-based retention is a strong asset.
• You are familiar with growth hacking, 1-to-1 marketing, and marketing automation, and you enjoy driving projects to successful completion.
• You are analytical, creative, and highly customer-focused. You know how to turn insights into concrete actions that deliver measurable results.
• You work independently, pragmatically, and solution-oriented, with a proactive mindset and a sharp eye for new opportunities.
• Your drive, communication skills, and persuasive nature help you engage and motivate others. You’re a true team player who thrives in a dynamic environment.
• You are fluent in French or Dutch, with a good understanding of the other national language.
• You’re comfortable with modern marketing tools and Microsoft Office applications.

Offer:

This role offers the opportunity to make a direct impact on Mediafin’s commercial performance. Mediafin is a successful media company where innovation, ambition, and entrepreneurship are part of the DNA. The organization puts talent at the center, placing strong emphasis on personal development, a positive team culture, and an inspiring work environment at the vibrant Tour & Taxis site in Brussels.