Senior SAP CRM Specialist

Senior SAP CRM Specialist

Languages: English and French/Dutch

Location: Bruxelles

Responsibilities:

• Collaborate closely with business stakeholders, subject matter experts, and CRM team members to oversee and coordinate assigned change initiatives, improvements, and project-related impacts. Ensure alignment with existing system capabilities and drive strong user engagement and satisfaction.
• Contribute fresh ideas, industry knowledge, and emerging technology insights to continuously enhance the performance and utility of the customer identity platform.
• Take initiative to refine support processes, training materials, and communication strategies related to the customer identity platform.
• Actively contribute to various project streams involving updates to the customer identity platform, including:
• Integration efforts linked to system transitions (e.g., migration to next-gen ERP and customer engagement platforms).
• Connections with evolving sales infrastructures.
• Expansion of identity management functionalities for B2C and B2B environments, including support for new digital portals.
• The position reports to the CRM functional lead and involves close cooperation with teams focused on Customer Service and Commercial Operations.

Profile:

• Minimum 3 years working with a Customer Identity & Access Management solution (SAP CDC or equivalent).
• Proficient in English.
• Background in SAP-based systems such as CRM, S/4HANA, ECC, or Sales & Service Cloud.
• Master’s degree or comparable experience.
• Strong analytical capabilities to translate business needs into clear functional and technical deliverables.
• Solid hands-on experience in areas such as:
• Identity and access management for both individual and enterprise customers.
• User interface configuration and access control.
• API and site configuration.
• Delegated user administration, workflow setup, and member/organization data handling.
• Data integration across SAP and non-SAP platforms, particularly using SAP middleware tools.
• Prior exposure to customer data integration with marketing automation platforms is a plus (deep platform knowledge not required).
• Experience using ITSM and agile tools (e.g., ServiceNow, Jira) is a plus.
• Trilingual communication skills in Dutch, French, and English, with the ability to interact across business and technical teams.
• Strong governance and operational mindset, with a proactive and solution-oriented approach.
• Independent, collaborative, and driven with a focus on delivering results and maintaining quality.
• Excellent interpersonal skills with the ability to engage, influence, and support diverse stakeholders.
• Willingness to be present onsite in Brussels two days per week. Candidates must already hold valid work authorization.

Interested in this opportunity? Feel free to apply or send us your updated CV at anne-catherine.son@cyberr.ai and morgane.zimmer@cyberr.ai