Customer Support Expert

We are seeking a highly skilled Customer Support Analyst to join our team. As a Customer Support Analyst, you will be the key point between our end-users and our software Odoo. Your primary responsibility will be to provide support and help to our existing and potential customers, as well as our colleagues.

You will have to investigate customer issues, understand the functional problem, and find a solution. If needed, you will redirect customers to our Developers, depending on the types of request. You will closely collaborate with internal teams such as Consultants, Sales or Developers.

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customers' experience
• Contribute to the improvement of our product & all documentation

• Fluent in English
• Fluent in Dutch or German is a +
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Valid work permit for Belgium
  
• Solution minded

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had.