Support Excellence Specialist

Customer Service Representative

A Role for Results-Oriented Individuals

Responsibilities:

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• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
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• Provide accurate and concise information to resolve customer issues, escalating complex problems to senior support specialists when necessary.
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• Collaborate with internal teams, including sales and consultants, to ensure seamless customer experiences.
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• Continuously update knowledge base and documentation to improve product understanding and customer satisfaction.
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Requirements:

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• Fluent English language proficiency is required; proficiency in additional languages (e.g., Dutch, German) is a plus.
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• Proven ability to work autonomously and effectively as part of a team.
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• Excellent communication, interpersonal, and problem-solving skills.
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• Strong analytical and troubleshooting skills, with the ability to learn and adapt quickly.
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Benefits:

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• Opportunity to be part of a dynamic and innovative company, working on cutting-edge technology.
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• Comprehensive training program, including onboarding and continuous learning opportunities.
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• Competitive compensation package, including a welcome bonus.
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What's Great About This Job?