Customer Success Manager

We help large enterprises cut energy costs and carbon emissions by steering their energy use in sync with market prices and renewable generation. The value is clear, and demand is growing. We are looking for someone to make sure our customers get the most out of our platform, from onboarding to long-term success.

As our first dedicated Customer Success hire, you will build relationships with energy leaders and teams, help them understand and apply our platform, and make sure they see tangible results quickly.

If you enjoy solving problems, building trust, and creating long-term value, let’s talk!

A product with proven value

Our platform delivers real savings and real carbon reductions. Large customers in industry, telecommunications and ev charging already rely on us to optimise their energy use. The industry is moving quickly and we have barely scratched the surface of what will be possible in the future.

Support meets strategy

This isn’t a ticket-closing role. It’s about building engagement and relationships, understanding customer goals, and making sure customers realise value from day one.

You’ll shape the role

We’re still early. You’ll have a chance to help define what “Customer Success” means at Companion. From onboarding to training to feedback loops.

Close to product, close to customer

You’ll be a key connector between what our customers need and what we build next. That feedback loop is short, and your voice will carry weight.

• Onboard new customers and set them up for success
• Build relationships with energy teams across our user base
• Help customers understand how to use our platform and where it adds value
• Boost product engagement with our customers
• Quantify product value for our customers
• Troubleshoot questions and guide users through new features
• Proactively identify adoption gaps and offer support or guidance
• Feed customer insights back into product and delivery
• Work together with the sales & marketing to build a customer community

• 2-4 years in a customer-facing role, ideally in consulting, SaaS, energy, or industrial tech
• Excellent communication skills: written, spoken, and interpersonal
• A proactive mindset: you don’t wait for problems to come to you
• Comfort learning technical topics and explaining them clearly
• A structured approach to onboarding, adoption and relationship-building
• Bonus if you’ve worked with energy systems, IoT, or B2B platforms

• A short intro call to get to know each other
• A practical scenario or case to understand how you approach customer challenges
• Follow-up conversations with the team and founders

We keep things simple and move fast.

Send us a short message at hello@companion.energy. Tell us why this role speaks to you and what experience you'd bring to the team.

You don’t need to tick every box — if this sounds like your kind of work, we’d love to hear from you.