IT Operations Manager - (I&O)

Title: IT Operations Manager - (Infrastructure and Operations) - Swedish

Location: 1853 Grimbergen, Belgium

Language: Fluency in English and Swedish (written and verbal)

Job Summary:

We are urgently seeking a highly skilled IT Operations Manager to lead on-site IT operations. The ideal candidate will have a strong leadership background in IT service delivery, exceptional communication skills, and a proactive, customer-focused mindset.

Key Qualifications:

• Strong expertise in IT Operations and Team Leadership
• Strong understanding of support processes and proven team development capabilities
• Prior experience managing Field Support Engineers and IT Support Engineers
• Proficiency in Vendor Service Management
• Excellent interpersonal, communication, and collaboration skills
• Self-motivated with proactive and independent work style
• ITIL knowledge or certification is a strong advantage
• Customer-first mindset with solid interpersonal and problem-solving abilities
• Competency in Microsoft Office tools
• Good understanding of IT Infrastructure, Change Management, and basic Network & Server concepts.

Roles & Responsibilities:

• Deliver IT operational expertise, aligning with global industry standards (e.g., ITIL) and internal policies
• Monitor service delivery performance, focusing on enhancing Employee Experience
• Deeply understand the following aspects:
• Site: Infrastructure, IT challenges, network layout, and critical business processes
• Services: Delivery scope, responsible teams, and key contacts
• Employees: User types, IT needs, and challenges
• Execute changes and IMACs (Install, Move, Add, Change)
• Apply a combination of technical knowledge, environment familiarity, and leadership skills to solve a range of IT operational challenges