Technical Writer

📌 Technical Writer – IT Infrastructure & Support Procedures

📍 Location: Near Charleroi(3 days on-site / 2 days homeworking – flexible)

🕒 Duration: Until the end of the year

🗣 Languages:  French: Fluent (spoken and written)  English: Strong written skills

🎯 Mission We are looking for a skilled Technical Writer to support our client's documentation efforts across their IT infrastructure and support environment. The selected consultant will be responsible for producing clear, accurate, and well-structured technical documentation to ensure alignment and knowledge sharing across teams.

The role will focus on:

 Documenting existing and upcoming infrastructure components (network, firewalls, web services, databases, servers)

 Mapping and formalizing support procedures – clarifying ownership, responsibilities, and escalation paths ("who does what")

 Participating in technical workshops to capture key information, and if capable, challenging current practices to help improve design and efficiency

🧾 Key Responsibilities

 Create and maintain high-quality documentation (architecture, processes, operational manuals)  Work closely with infrastructure engineers, architects, and support teams to gather information

 Translate complex technical concepts into accessible content tailored to different audiences (IT teams, support, management)

 Ensure documentation is up-to-date, structured, and stored in an accessible format (SharePoint, Confluence, etc.)

 Help define documentation standards, templates, and best practices if needed

 Review and revise existing documentation to ensure clarity, consistency, and relevance

 Track and manage documentation progress and updates

✅ Required Skills & Experience

 3 to 5 years of proven experience as a Technical Writer in an IT or infrastructurerelated environment (2 years considered if the candidate is highly autonomous and demonstrates strong ability)

 Solid understanding of IT infrastructure components (networks, servers, databases, etc.)

 Excellent written communication skills in French (80% of the documentation)

 Good command of written English (20% of the documentation)

 Capacity to work independently and proactively in a structured way

 Strong ability to gather and synthesize information from various stakeholders

 Experience with documentation tools (Confluence, MS Word, SharePoint, etc.)

 Attention to detail and a commitment to producing high-quality work

➕ Nice to Have

 Experience in agile or DevOps environments

 Background in technical support or system administration

 Ability to facilitate or moderate workshops

 Familiarity with documentation standards (e.g., DITA, UML, BPMN)