Application Support Agent (Junior)

Description of tasks (non-exhaustive)

· User guidance and support regarding the use of information systems / ICT tools.

· Follow-up of incidents related to information systems.

· Follow-up of user requests.

· Analyse, report and follow-up of bugs.

· Writing user documentation for Information Systems.

· Contribute to current knowledge creation and maintenance.

Knowledge and skills

· Experience in end user assistance and support of information systems.

· Good general IT skills.

· Knowledge of wiki, collaborative sites, ticketing tools.

· Excellent communication / writing skills.

· Quick self-starting capability.

· Ability to participate in multi-lingual meetings.

· Ability to understand, speak, and write French and English.

· Ability to work in a team.

· Ability to work with a high degree of rigour and method.

· Ability to work in an international / multi-cultural environment on a large project.

· High degree of discretion and integrity.