Business Management Analyst

Job Title: Business Analyst Document Management

Duration: 4 months

Location: 1000 Brussels

Languages: Dutch, French and English

Job Description:

• You work closely with colleagues such as from security and the Service & continuity team, and support them in the field of tooling, data classification and IT Service Management (ITSM).
• Analyzing our processes regarding security and ITSM, among other things, and identifying opportunities for improvement
• Collaborate with stakeholders to collect, validate and help translate needs into concrete solutions.
• You translate input from stakeholders into clear work instructions and documentation.
• You support the implementation of new processes and rules, also outside the IT department.
• You contribute to the design and optimization of ITSM processes by translating them into practical workflows and thinking about the configuration of the ITSM tool. You monitor the impact of changes and contribute to service-oriented metrics and dashboards.
• You act as a bridge between business and IT and contribute to efficient collaboration.
• You think proactively and can convert half a sentence into a fully thought-out document.
• You ensure that the documentation is in order once a task has been completed.

What skills do you need to get started in this job?

• You have at least five years of experience as a business analyst or in a similar role.
• You have strong analytical skills and the ability to analyse and solve complex problems.
• You have a proactive attitude and the ability to work independently, with a strong focus on results.
• You have notions of service management and/or ITIL.
• You work independently, in a structured manner and think along with the team.
• You have excellent communication skills and the ability to communicate effectively with different stakeholders.

Role

Business Analyst

Skills

• Analytics
• Document Management System
• Stakeholder Management