User Experience Researcher

Job title: UX Researcher

Location: Brussels, Belgium

Duration: 08/09/2025-31/03/2026

Languages: English

JOB DESCRIPTION:

• Lead UX research activities and document it in our Research repository
• Prepare and animate workshops on functional framing, ideation and co-design with key stakeholders (business, IT, end-users, or even on an ad hoc basis for user tests and focus groups)
• Collect insights into user needs, pain points, along with feedback throughout the project by implementing appropriate research methods (on-site observations, interviews, user tests, surveys, literature, etc.)
• Analyze user behavior and website performance using tools like Matomo and heatmaps
• Create personas and experience maps through user research and data
• Define the right interaction model and evaluate its success via measurable criteria
• Identify business processes and use cases, define and formalize user journeys or make recommendations for improvement to existing journeys
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present ideas, concepts and design solutions to various stakeholders
• Collaborate with the UI Designer to ensure consistency with the design system
• Contribute to team efforts by actively participating in broader UX Chapter activities such as feedback sharing sessions and knowledge sharing

Requirements:

• 7 years’ experience in design thinking in context of agile projects
• 7 years’ experience of qualitative and quantitative research methods
• 3 years’ experience with interaction design and information architecture
• Language skill: fluent English is mandatory (to interact with users and conduct interviews and tests for instance).
• German, Dutch or French, are a plus
• Ability to create lo-fidelity wireframes in Figma and user flows
• Attention to details and works delivered in high standard
• Proficient in design software (Figma), presentation software (PowerPoint, Miro), Matomo, Heatmaps, etc.
• Ability to use a design system in Figma is a plus
• Ability to use the research tool Condens is a big plus
• Bonus: experience with Sitecore XM Cloud or similar CMS platforms
• Formal qualification (master's degree, certification, etc.) in UX is required
• Pragmatic over dogmatic, doer over thinker
• Positive attitude and constructive
• Versatile and flexible
• Autonomous and resilient
• Can work with networked teams in an IT managed services environment
• Analytical and synthesis skills promoting simple solutions
• Proven ability to facilitate workshops and co-design sessions with large groups of stakeholders
• Strong verbal communication and presentation skills and natural empathy for the user
• Able to write processes, documentation and presentations
• Able to demonstrate Information Technologies is your passion