Field Service Specialist (Junior / Level 1)

Our client helps their customers create a healthier and safer world by providing innovative healthcare and life science products and service solutions around the globe.

Are you ready to launch your career in a hands-on, customer-facing technical role? Join our client’s team, a global leader in sterilization and infection prevention, as a Field Service Specialist. This is your opportunity to work with cutting-edge electro-mechanical systems, support critical healthcare operations, and grow within a collaborative, mission-driven team.

As a Field Service Specialist, you’ll be responsible for preventative and corrective maintenance, customer support, and installation assistance—both on-site and remotely. You’ll use a variety of tools, technologies, and communication methods to troubleshoot and resolve issues, ensuring our customers receive the highest level of service.

Operational excellence (10%)

• Participate in ongoing training to maintain and improve technical and service skills.
• Follow all our client’s policies, GMP standards, and Lean principles.
• Support team efforts and contribute to a culture of continuous improvement.

Delivering results (30%)

• Use collaborative service tools and systems to manage tasks and diagnostics.
• Read and interpret system schematics, drawings, and documentation.
• Assist in machine assembly and installation at customer sites.
• Perform routine preventative maintenance under supervision.
• Collect and transmit diagnostic data to headquarters for analysis.

Customer relationships (60%)

• Begin responding to customer service calls with guidance or supervision.
• Communicate effectively across language and cultural barriers using various formats (email, phone, photos, drawings).
• Conduct machine conditioning and support remote troubleshooting.
• Use digital scopes, dosimetry tests, and other tools to diagnose and resolve issues.
• Travel approximately 40% of the time to customer sites, often accompanied by senior colleagues.
• Document all service activities in detailed, timely reports, including next steps and parts needed.

Education & experience:

• Associate degree in electro-mechanical or related fields (electronic, electric)

Technical knowledge:

• Solid understanding of electro-mechanical systems, tools, and testing procedures.
• Familiarity with electrical safety standards and data collection tools.
• Basic knowledge of sterilization system layouts and components (asset)

Core skills:

• Proficient in using standard electro-mechanical tools.
• Diagnostic and troubleshooting abilities.
• Excellent written and verbal communication skills, even across language barriers.
• Ability to lift, rig, and handle equipment safely.
• Organized, analytical, and able to prioritize tasks effectively.
• Creative problem-solver with a customer-first mindset.

Language requirement:

• Fluency in English is mandatory (spoken and written). Additional languages are a plus.

Personal attributes:

• Willingness to learn and adapt in a fast-paced environment.
• Ability to follow instructions, work independently, and collaborate in teams.
• Patience, professionalism, and a positive attitude in all customer interactions.