Business Applications Process Expert

Business Applications Process Expert (Quality & NPD)

Pull up a chair – there’s a place for you at our table.

At What’s Cooking?, we always have room for new talent – so why not join us?

Our name is followed by a question mark because we are always curious, always open to fresh ideas and perspectives. And yes – that includes learning more about you.

Are you as open-minded and enterprising as we are? Then we look forward to meeting you.

What will you do as a Business Applications Process Expert - Quality & NPD?

As a Business Applications Process Expert at What’s Cooking?, you will take ownership of the support, management and continuous improvement of our PLM (Product Lifecycle Management) and ERP applications, with a particular focus on Quality (FSQR) and New Product Development (NPD). Your role is to ensure these systems fully support business requirements and help streamline our work processes.

You will also play an active part in rolling out PLM and ERP solutions across our European production sites, working closely with colleagues and stakeholders to drive adoption and deliver value.

Within our dynamic European Applications team — alongside fellow Process Experts, Data & BI Specialists and Developers — your daily mission will be to safeguard the continuity, reliability and accuracy of all Quality and NPD business processes that depend on these applications.

More detailed, you will :

• Help improving the use of the applications in consultation with the users, in order to further support business needs and optimize work processes. Actively thinks about continuously improving processes, taking into account the technical feasibility, reliability, maintainability, continuity and integrity of chosen solutions.
• Coach and assist users in consultation with regard to the correct use of the applications, in order to broaden skills and self-reliance and to optimize work processes.
• Monitor the configuration and parameter settings of applications.
• Create or change, as appropriate, parameter settings, system setup, menus, logins and documentation.
• Actively supervise and prepare test scenarios and go-life scenarios.
• Refine in case customization and discuss the specifications with internal employees/colleagues or external partner and supervise the implementation by external partners, in order to implement the changes as quickly as possible.
• Refine the functional specifications with your technical knowledge and discuss these with the business process owners and test the functionalities after delivery.
• Develop and maintain business applications (screens, reports, batch processing, interfaces, uploads), to ensure uniform and smooth operation.
• Be part of one or more solver groups in the expertise domain and handle assigned tickets within the procedures and agreements of the Service Desk.
• Constantly keep yourself informed of developments within the field, in order to offer a service that is continuously based on updated knowledge.
• Be responsible for supporting, coaching and developing employees in order to make optimal use of their skills and to develop their competencies and know-how.
• Transfer expertise within the field to the team of Applications Experts to guarantee long-term continuity.

Your Profile: What Do You Bring?

• You have a bachelor degree and between 5-10 years of experience.
• You are recognized for your knowledge of our business environment and you have a good knowledge of ERP or PLM systems (at least one).
• You are a good communicator who develops and maintains good relationships on different levels.
• You have strong analytical and problem-solving skills.
• You are fluent in English and French.
• You are willing to travel on occasion to our European sites.

What’s in It for You?

You’ll be joining a forward-thinking, stable Belgian food group with international reach — a company where innovation meets craftsmanship.

• Welcoming team & open culture: Our colleagues are ready to welcome you with open arms. We believe in teamwork, a personal approach, and celebrating shared success.
• Growth & development: We offer you the opportunity to grow and become an expert in your role. You’ll be supported by experienced colleagues and encouraged to develop yourself based on your strengths and interests.
• Attractive package: You can count on a competitive salary, complemented by a wide range of benefits including:
• Meal vouchers
• Group and Health insurance
• Pension plan
• Company car
• Regular remote working
• 32 days of annual leave