Technical Support Engineer

🔧 We're Hiring: Technical Support Engineer – Belgium

📍 Location: Belgium (Diegem or Roeselare)

Are you passionate about solving technical challenges and supporting innovative safety solutions? Join a dynamic team within a global fire and safety portfolio, where your expertise will make a real impact.

💼 About the Role:

As a Technical Support Engineer, you’ll be the go-to technical contact for customers and sales teams across the Benelux region. You’ll provide expert support on a diverse product portfolio, deliver training, and help drive customer satisfaction through hands-on problem-solving.

🛠 Key Responsibilities:

• Respond to technical inquiries via phone, email, remote tools, and on-site visits.
• Deliver fast, effective solutions to customer issues.
• Conduct technical product training and contribute to course development.
• Collaborate with internal teams to resolve hardware/software issues.
• Test new products, firmware, and software updates.
• Advise on product suitability based on customer needs.
• Create and translate technical documentation.
• Support product implementation and represent the team at industry events.

🎓 What You’ll Bring:

• Technical diploma (electronics, electricity, electromechanics, or similar).
• Solid knowledge of commercial fire detection systems.
• Minimum 3 years of relevant experience.
• Strong communication and customer service skills.
• Bilingual in French and Dutch preferred.
• Proficiency in Windows OS and Microsoft Office.
• Valid driver’s license.

🌟 Bonus Points:

• Experience with the product portfolio of a leading fire and safety brand.