Customer Service Representative

Are you a junior candidate looking for a position in a fast-paced corporate environment? Would you like to join a well-known Belgian company in Brussels as a Customer Service Representative? We have an exciting opportunity for you!

Excel Careers/Excel Interim provide multilingual administrative support staff to companies across all sectors, specialising in profiles such as Receptionists, Management Assistants, Executive / Personal Assistants, HR Assistants, Sales & Marketing Assistants, Office Managers, Customer Service Representatives and Digital Marketing Officers. We provide both permanent and interim contracts.

Our client is a well-established player in Belgium's finance sector and is looking for you to join their Customer Support team. Known for their innovative and quality approach, as well as cutting-edge technology, they enjoy solving customer issues. This is an exciting opportunity to join a great company!

As a key point of contact, you'll engage directly with both B2B and B2C clients, offering prompt and knowledgeable assistance. Whether the inquiry comes via email, phone or other channels, your goal is to deliver solutions in a clear, friendly, and efficient manner.

Your responsibilities:

• Acting as the first line of support for both B2B and B2C customers

• Troubleshooting

• Supporting business clients with onboarding

• Collaborating with technical teams for escalations requiring second-line intervention

• Keeping detailed records of open support tickets and ensuring timely follow-up

• Handling complaints with professionalism and empathy, always looking for a constructive resolution

• Proactively suggesting improvements in internal workflows and support tools based on your frontline experience

• Sharing customer insights that could contribute to the development and refinement of the product

Beyond just answering queries, you'll be part of a team committed to refining internal processes and enhancing the overall customer experience. You'll work closely with cross-functional teams (Sales, Product, Marketing, Finance) to streamline operations and improve service delivery. You'll also contribute to updating documentation, internal FAQs, and best practices—ensuring knowledge is captured and shared effectively across the support function.

• Bachelor's degree or equivalent experience in customer-facing roles

• Strong grasp of technological installations

• Prior experience in customer service is highly appreciated

• Familiarity with CRM and support tools

• Clear and confident communication skills—both written and spoken

• A customer-first mindset with the ability to stay calm under pressure

• Willingness to adapt quickly to changing needs and work collaboratively in a team

• Natural curiosity and a proactive approach to learning how systems and services operate

• Organised and goal-oriented, with a high level of personal accountability

• Fluency in both Dutch and French, and a strong command of English

• Flexibility to work on Saturdays in a rotating schedule

• A dynamic work environment with a strong team spirit and positive culture

• Opportunities to grow your skill set

• Access to a modern, employee-friendly workplace (think good coffee, healthy snacks, and team events)

• 3 days a week working from home

• Regular working hours

JBRP1_BE