Customer Service Technician

About COGS' Client:

Our client is an international engineering and industrial solutions provider specializing in advanced materials and equipment for critical applications. With a strong focus on technical excellence, safety, and innovation, they support a wide range of industries globally.

Role Overview:

The Customer Service Technician will provide technical support and on-site assistance to clients, ensuring optimal performance of equipment and solutions. This role requires expertise in diagnostics, maintenance, and client training, with occasional travel.

Key responsibilities include:

• Responding to client technical issues and providing preventive support.
• Conducting diagnostics and identifying cost-effective technical solutions.
• Preparing and organizing tools, staff, and materials for site interventions.
• Performing maintenance, installation, and equipment optimization tasks.
• Delivering client training and technical recommendations.
• Supporting the development and adjustment of new product solutions.
• Ensuring compliance with safety standards and operational procedures.

Qualifications:

• Degree in engineering, industrial technology, or equivalent experience.
• 6–10 years of relevant professional experience.
• Proficiency in equipment assembly, disassembly, troubleshooting, and repair.
• Ability to create detailed technical reports and recommendations.
• Knowledge of safety standards and mobile worksite organization.
• Advanced proficiency in English and the local language.
• Willingness to travel occasionally and provide on-call support.