Service Desk Agent

Our client a renowned healthcare Insurance provider across Belgium is looking for a Helpdesk Service Agent, on a Freelance basis.

Responsibilities / Incidents & Service Requests :

• Detect and log all incidents reported to the service desk.
• Resolve the incident or move them to the appropriate expert.
• Process support requests and service requests
• Contact external parties for assistance where required

Management of the systems:

• Ensure the proper functioning of the computer systems and resolve any problems or transfer them to the Developer analyst or system engineer.
• Communicate errors to the Developer analyst or system engineer.
• Responsible for the day-to-day closing operations and AS400 data processing.
• Troubleshoot hardware issues. Create users in systems (AS400 and Active Directory)
• Create and manage email addresses
• Manage backup and restore requests

Support users:

• Advise users on the use of specific programs.
• Write documentation to support users in the use of computer programs.
• Replace computers
• Install computer software
• Create installation procedures

Requirements:

• Hard skills Upper secondary education
• At least 5 years of experience required
• AS400, Microsoft Windows client (Windows 11), Microsoft Office 365
• Knowledge of the basic elements of a computer system, Microsoft Exchange Online