Commercial Operations Manager (regulated environment...

The Commercial Operations Manager will play a pivotal role focused on optimizing the efficiency and effectiveness of the commercial organization. This role involves managing sales processes, tools, data, and reporting systems to support the sales team and drive better decision-making across the commercial teams.

He/She will act as the operational backbone for the commercial team, helping to streamline (commercial) processes, manage internal systems (notably Salesforce), and support customer-facing teams in delivering a best-in-class experience.

A successful Manager of Commercial Operations will drive efficiency and effectiveness across sales processes, working to reduce cycle times, optimize Salesforce adoption and data quality, enhance customer satisfaction and service responsiveness, and fostering stronger alignment between commercial teams, sales, and internal support functions.

Accountabilities

The role includes, but is not limited to, the following accountabilities:

Commercial Efficiency & Strategy

• Partner with commercial leadership to identify and remove bottlenecks in sales, service, and customer engagement workflows.

• Drive cross-functional initiatives to support go-to-market strategies, pricing models, and performance metrics.

• Support business development efforts by aligning internal processes with growth objectives.

Salesforce & Tool Enablement

• Work in close collaboration with the SalesForce Lead for the Salesforce CRM, ensuring it is optimized for sales pipeline visibility, lead tracking, and customer service workflows.

• Drive adoption and continuous improvement of commercial tools (e.g. dashboards, reporting tools).

• Collaborate closely with IT and sales teams to troubleshoot, enhance, and train on platform use.

Customer Experience & Service Operations

• Work closely with customer service, sales, and customer support to ensure seamless order-to-fulfillment processes.

• Enable monitor experience metrics and communication workflows.

• Champion initiatives that enhance the customer journey and drive retention.

• Streamlining and improving the sales process to enhance efficiency and effectiveness.

• Overseeing the operational aspects of the sales organization, including systems, data, and reporting.

• Collaborating with other departments, such as marketing, customer support, and product teams, to ensure alignment and coordination of activities.

• Utilizing sales data to identify trends, opportunities, and areas for improvement.

• Managing and optimizing sales-related systems, such as CRM (e.g., Salesforce) and CPQ platforms.

• Contributing to the development and implementation of the sales strategy and business plan.

• Leading, inspiring and developing the commercial operations team.

Project & Process Management

• Lead and execute multiple cross-functional projects such as improving Salesforce adoption and data accuracy.

• Develop and maintain standard operating procedures (SOPs) and playbooks for commercial activities.

• Monitor KPIs to measure commercial performance and operational effectiveness.

Collaboration & Communication

• Act as a liaison between sales, marketing, customer service, finance, IT and supply chain teams.

• Facilitate communication between field and internal teams to ensure alignment on goals and execution.

Profile requirements

• Bachelor's degree in business, life sciences, or a related field; or equivalent through training and/or experience.
• MBA or advanced degree a plus.
• 5+ years of experience in commercial operations, preferably in diagnostics, medical devices, or healthcare.
• Proven success in managing complex, multi-stakeholder projects.
• Deep understanding of CRM systems, particularly Salesforce; Salesforce certification is a plus.
• Strong analytical mindset with experience in data visualization and performance metrics.
• Ability to work in a fast-paced, high-growth, regulated environment.
• Excellent communication, organizational, and cross-functional collaboration skills.
• Customer-centric mindset with a passion for process improvement and service delivery.
• Ability to think strategically with a business development mindset
• Passionate enhancing commercial effectiveness in a high-growth, science-driven environment.

Our offering

We offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and your job which is a new role. Your input and efficiency ideas are highly appreciated.

Of course we offer you a fitting compensation package besides flexibility to manage your own agenda.