Customer Service & Reservations Agent

About Us

Network Airline Services BVBA (NAS BVBA) is part of the Network Aviation Group which is based in the U.K. NAS BVBA are the General Sales Agent (GSA’s) for a variety of airlines in Belgium. NAS BVBA are an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world.

The Role

We are seeking a dedicated and detail-oriented Customer Service & Reservations Agent to join our Brussels team. In this role, you'll manage customer enquiries and cargo reservations for the airlines we represent. You'll work closely with international colleagues, airlines, partners, handling agents, and transport providers to deliver top-tier service in the fast-paced air cargo sector.

Key Responsibilities

• Manage cargo reservations using various booking systems
• Handle customer enquiries and provide quotations
• Support commercial and sales-related activities
• Perform general administrative duties
• Conduct post-flighting and create flight files
• Prepare build instructions for ground handlers
• Coordinate road transport and cargo handling

Your Profile

• Fluent in Dutch, English and French
• Strong communication and teamwork skills
• High attention to detail and accuracy
• Flexible and resilient in a dynamic environment
• Must be legally eligible to live and work in Belgium
• Able to work with Windows based programs
• Available for 37 hours per week

What We Offer

• Competitive salary, including holiday pay
• 13th-month bonus
• Meal vouchers

If the above position appeals to you please send your CV/resume with a cover letter to:

Verity-Ann Harper / HR Administrator / E-mail: careers@network-airline.com