Application Support Agent - Medior (ServiceNow)

We are looking to reinforce the team of a major client with specialists in ServiceNow SaaS. The role focuses on supporting and optimizing Service Management processes, including ITSM, CSM, SPM, HR and related applications.

Required skills:

• ITIL foundation certified (and proven experience with ITIL processes)

• ServiceNow System Administrator Certification. (CSA with min. 6 months experience)

• Experience with ticketing systems (Service Manager, ServiceNow, etc.)

• Experience handling the ServiceNow platform activities, and mainly on ITSM and CSM scope

Customer-oriented profile to focus on support activities for the Service-Now Platform:

• Performance Monitoring and Management

• Core Integration Updates and Maintenance

• Migrate Update Sets to UAT and Prod

• User/Group Administration

• Error Identification and Remediation (overall platform and mainly ITSM & CSM)

• Define and maintain operational procedures

• Service Desk & Level 1 support

Required languages:

• The language requirements include oral and written fluency in both EN and FR

Preferred skills:

• Knowledge and certification in ServiceNow products (overall platform andmainly ITSM & CSM)

• Experience with Web services (Xml/Soap/Rest)