Freelance Level, Vivid Resourcing

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Solliciteren

Plaats

Brussels
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-10-14

Online to:

2025-12-13
EUR 15.00 HOUR

Freelance Level

Vivid Resourcing
Brussel
1 dag geleden

The ideal candidates should have at least 1-2 years' experience, but preferably in a medium or large company. you are not expected to have deep IT knowledge but should at least have an understanding of how basic IT commands work. communication and strong customer service principles are mandatorybrFor a global logistics customer, I am searching for x2 freelance IT L2 Support Representatives who will support customers with technical inquiries and help analyze and resolve issues related to applications, data flows, and online solutions.brYou will join a team which supports customers in creating the most beneficial integrations for all parties, with a clear focus on large and most valuable businesses. Consults, installs, tests, trains, and maintains automation solutions. They work with customers, as well as with Compatible Solution Providers/Third Party Providers and invoice auditing companies. They have the full automation portfolio at their disposal and put it to the best use for their customers and the company.brResponsibilitiesbrProviding 2nd line supportbrResponding to customer inquiries and resolving technical issues (applications, data, connections)brPerforming quick fixes to solve customer problems efficientlybrAnalyzing data to identify recurring issues and customer needsbrRecognizing different file formats such as CSV, ANSI, and EDIFACTbrWorking with SOAP and REST APIs, as well as FTP/sFTP connectionsbrManaging the transfer of additional data flows (such as status updates and invoicing)brDocumenting complex issues and escalating to L3 or implementation consultants when necessarybrTaking over customer implementation tasks after the initial intake conversationbrCollaborating with team members to brainstorm innovative online solutionsbrCommunicating professionally with customers in Dutch, French, and EnglishbrProfilebrProfessional and presentable (for video calls via Microsoft Teams)brExperience in a customer service or support rolebrKnowledge of APIs (SOAP/REST)brKnowledge of File transfer protocols (FTP/sFTP)brBasic understanding of applications and data analysisbrCustomer-oriented with strong problem-solving skillsbrAbility to work both independently and as part of a teambrTeam player with a can-do attitudebrCustomer-focused with excellent communication skillsbrAttention to detail and able to work to tight deadlinesbrDemonstrated organization skills and excellent time management with the ability to prioritize work based on business needsbrSelf-starter, able to work with limited supervisionbrAbility to analyze data, as well as to analyze and revise operating practices to improve efficiencybrTask-oriented with good time managementbrGood analytical and problem-solving skillsbrAble to make independent decisions based on expertisebrWilling to develop in a multinational/multicultural environmentbrAdditional detailsbrSeniority: 1-2 yearsbrStart Date: 1st December latestbrDuration: 24 MonthsbrContract: FreelancebrLocation: BrusselsbrOnsite Policy: Onsite presence required during training (3-6 months); afterwards, remote work is negotiable for up to 2 days per weekbrWorking Hours: 8:00 - 18:00 (2 shift system)brLanguages: Fluent English and Dutch, at least medium FrenchbrInterview Process: 1-2 stages

Solliciteren

Freelance Level

Plaats

Contract

Datum gepubliceerd

Online to:

Freelance Level

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