Service Manager (1143)

We're Hiring: Service Level Manager

📍 Braine-l'Alleud, BE, On site

🕒 Long-term freelance mission

Job Description:

We’re looking for a Service Level Manager to join our team in Belgium.

Responsibilities

• Service Level Management
• Continuity Management
• Availability Management
• Contract Management
• Customer Service Support

Requirements

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.
• Sound knowledge of ITIL processes with proven experience on one of these processes.
• Sound knowledge and experience on IT Service Management.
• Experience in SLA negotiations and in customer relationship management.
• Experience in both executive and operational level reporting.
• Experience in writing SOPs, AIs, Requirements documentation and understanding translations into technical solutions.
• Excellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills.
• Experience in managing and supervising multidisciplinary teams.
• Sound experience in reporting and use of BI tools.
• Previous work with managing SLAs and OLAs.
• Advanced organizational skills and analytical approach to problem solving.

Desirable Experience

• Experience with SLM module of ITSM tools as well as SharePoint administration.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Benefits

• Competitive renumeration package
• A dynamic, fast-paced environment with continuous growth opportunities
• Work with cutting-edge technologies

Founded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation.

Our team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale.

Find out more about us at

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.