Senior ServiceNow CMDB Consultant

The National Bank of Belgium is an institution that works towards the stability of the financial system and the reliability of the institutions operating within it. The National Bank contributes to creating a climate of confidence conducive to the well-being of all.

Its missions:

• Maintain price stability in the Eurosystem
• Oversee the Belgian financial system
• Ensure the security of banknotes and the efficiency of payment systems
• Provide economic and financial data and analyses

As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank's ServiceNow software infrastructure (its Enterprise Service Management platform). ServiceNow modules used are ITSM and ITOM.

Your mission will consist of the activities mentioned below. Expertise and knowledge in these domains are key to conduct these activities.

• Assess and implement the requirements for ServiceNow Discovery.
• Discover and adapt data patterns.
• Review and correct the existing data model in the CMDB to be able to reconciliate the CIs discovered with the ones already present.
• Execute discovery on the identified scopes.
• Create value case / analysis for ITOM event management.

Next to these specific activities, you might be involved in the following generic tasks:

• Maintaining or developing new functionalities based on a needs analysis to which you will have contributed,
• Maintaining or developing integrations with other components of the Bank's infrastructure,
• Provide user support, give trainings/demo's,
• Support the expansion of the use of the ServiceNow platform within the Bank.

About your soft skills :

You are motivated, driven, and passionate about the world of ServiceNow

You take initiative and aligns well with other team members, various process owners, and the hierarchy

You are highly eager to learn, asks questions, and actively seeks help when needed

You can communicate clearly and in a structured way, both within and outside the team

You are flexible, able to handle varying tasks and priorities, and can switch quickly between tasks when necessary (e.g., support with Incident)

You have a strong analytical thinking and customer-oriented mindset

You have a Solution-oriented communication: able to reach sustainable solutions through constructive dialogue with various stakeholders

Partially remote: 50% minimum on site - to be disussed with the manager