Data Transmission Network Operator

Job Title: Data Transmission Network Operator

Location:
Schaerbeek

Working Hours:
7h30 – 16h00

Hybrid Work:
Up to 3/5 homeworking after successful training period

Department Overview

The Datacom team ensures a reliable and fault-tolerant communication network. Responsibilities include:

• Management of fixed and satellite telephony
• Internet and WiFi connectivity
• Network security
• Telecommunication platforms supporting:
• Remote operation and monitoring of high-voltage substations
• Data collection
• Physical security
• Communication with partner companies

To strengthen the
Data Transport Network Operations Center (NOC)
, we are hiring a
Data Transmission Network Operator
. The goal is to ensure smooth functioning of the datacom network, swift incident handling, and efficient planning of maintenance/repair activities.

Key Responsibilities

Front Desk Operator Role

Mailbox and Call Management:

• Handle incoming calls and emails
• Take actions on small requests; dispatch complex tasks

Supervision of Datacom Networks:

• Monitor and verify information/alarms from management systems and network nodes across technologies:
• PDH (NOKIA), SDH (NOKIA), PDH+SDH (Hitachi)
• DWDM (NOKIA), VOIP (Cisco), IP/MPLS (NOKIA)
• Substation LAN

Level 1 Incident Management:

• First-level troubleshooting and correlation of events
• Implement workaround solutions (e.g., rerouting PDH, SDH paths)
• Escalate to technicians or higher-level support if necessary

Configuration Changes / Standard Requests:

• Act as single point of contact for requests from other departments
• Implement changes such as switch port configuration

Planned Works Execution Support:

• Coordinate with dispatching center and monitor subcontractor activities
• Apply configuration changes if needed
• Restore network to original state after works

Back Office Role (Progressive)

Planning Support for Fiber Interventions:

• Collect and align planning inputs from internal departments and third-party providers
• Coordinate with customers, contractors, and suppliers

Work Preparation for Planned Works:

• Gather network information and perform impact analysis
• Identify redundancy mechanisms to minimize impact
• Validate impact analysis from other engineers

Level 2 Operations:

• Handle incidents escalated from Front Office
• Coordinate with technicians, vendors, and service providers

Project Management:

• Support infrastructure projects
• Act as project engineer or service delivery manager for datacom projects
• Lead network improvement initiatives

Organization, Information Management & Quality Control:

• Share knowledge via training, workshops, and documentation
• Maintain inventories and management systems up to date
• Participate in audits and propose improvements

Requirements

• Languages:
  Fluent in Dutch or French, with good knowledge of the other. Strong English required.
• Education/Experience:
• Bachelor's degree in Electronics, ICT, or Telecommunications (or equivalent experience)
• Several years of experience in Helpdesk or Network Operations Support
• Technical Skills:
• Practical knowledge of LAN and WAN networks: PDH, SDH, DWDM, Ethernet, IP/MPLS, VOIP
• Personal Skills:
• Independent, methodical, responsible, risk-aware
• Customer-oriented, stress-resistant, flexible
• Strong communication skills, able to work in complex environments

Additional Information

• Eligibility:
• Must hold a valid Belgian work permit
• Must have a valid residence permit