Configuration Management

Job title: Senior ServiceNow CMDB Consultant Service Mapping

Location: Brussels, Belgium

Languages: English, Dutch or French

Contract Duration:27/10/ /10/2026

Job Description

• As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank's ServiceNow software infrastructure (its Enterprise Service Management platform). ServiceNow modules used are ITSM and ITOM.
• Your mission will consist of the activities mentioned below. Expertise and knowledge in these domains are key to conduct these activities.
• Meet the different teams working on the IT infrastructure and the applications of the Bank and understand what CIs they are responsible for and how they are managing them,
• Based on the above analysis, propose a technical services implementation in ServiceNow using CSDM. This implementation must be able to fill-in automatically the "Managed by group" attribute of the CIs,
• Review the existing Data and Service models in ServiceNow and correct them according to CSDM and ServiceNow best practise.
• Provide solutions to known constraints related to service mapping implementation.
• Using Service Mapping, create service maps for some services using Tag Based service mapping or manual mappings,
• Provide the necessary support for the ongoing discovery initiatives.
• Create value case / analysis for ITOM event management.

Next to these specific activities, you might be involved in the following generic tasks:

• Maintaining or developing new functionalities based on a needs analysis to which you will have contributed,
• Maintaining or developing integrations with other components of the Bank's infrastructure,
• Provide user support, give some trainings/demo's,
• Support the expansion of the use of the ServiceNow platform within the Bank.

About your soft skills :

• You are motivated, driven, and passionate about the world of ServiceNow
• You take initiative and aligns well with other team members, various process owners, and the hierarchy
• You are highly eager to learn, asks questions, and actively seeks help when needed
• You can communicate clearly and in a structured way, both within and outside the team
• You are flexible, able to handle varying tasks and priorities, and can switch quickly between tasks when necessary (e.g., support with Incident)
• You have a strong analytical thinking and customer-oriented mindset
• You have a Solution-oriented communication: able to reach sustainable solutions through constructive dialogue with various stakeholders

Skills

• Functional Analysis
• Scripting
• ServiceNow – CMDB knowledge
• ServiceNow – CSDM
• ServiceNow – Discovery and Service Mapping patterns
• ServiceNow – Global platform usage
• ServiceNow – Service Mapping

Questions

• In which team/company configuration do you feel good? Explain.
• What is your experience in coaching and on-the-job training of CMDB staff resources? Please explain.
• What's your experience with CMDB/CSDM management tools (CMDB Workspace, CI Class Manager, Query Builder, Dynamic CI Groups...)?
• Tell us about your experience in ServiceNow Service Mapping (Discovery and Service Mapping patterns, automated service map creation, manual and tag-based service map creation).
• What's your practical experience concerning CSDM?