Monitoring & Log Management consultant

Tasks / Deliverables

The task scope covers:

• Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk

• Design of management systems and other tools: design of architecture, technical evaluation of alteratives offered on the market, conduct of proof of concept, testing in pre-production environment

• Implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commercial tools)

• Evaluation of quality and efficiency of operations by definition and implementation of metrics periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations

• Training: knowledge at admin level and proven experience are required for one of the following tools:

• AppDynamics
• Dynatrace
• Icinga
• Splunk

3.Expertise and skills

• Excellent knowledge of ITIL best practices in ICT operations

•Technical knowledge in at least 3 of the following domains:

Log Management / Data Monitoring/Artificial Intelligence / Machine Leaming

Application Performance Monitoring (APM)

Microservices and Containers architecture

Cloud-based applications and services

Working methodologies: DevOps, AIOps, ITIL

Network basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS)

Data Centre basic infrastructure (servers, virtual machines, storage)

• This profile requires a minimum experience of 6 months in at least 2 of the following domains:

IT Monitoring and Log Management in a centralised Operations Centre

IT infrastructure performance (fault management and/or capacity planning and/or security management)

IT Support level 1 (Helpline) and/or level 2

Data mining, IT metrics and reporting

Customer care (IT services)