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Freelance 2nd Line Support Engineer


Freelance 2nd Line Support Opportunity - West Flanders

We are looking for a proactive and technically skilled 2nd Line Support Engineer to provide advanced IT support to end users and assist in resolving escalated technical issues. The ideal candidate will act as a bridge between the 1st line support team and more specialized technical teams, ensuring swift resolution of problems and minimal disruption to business operations.

Responsibilities:

  • Respond to and resolve 2nd line support tickets escalated from the service desk in a timely and professional manner.
  • Troubleshoot hardware, software, network, and peripheral issues across a variety of systems and platforms.
  • Provide remote and on-site support to users as required.
  • Maintain clear and user-friendly communication throughout the support process.
  • Log, update, and document issues and resolutions within the IT ticketing system.
  • Provide guidance and knowledge transfer to 1st line support where appropriate.
  • Support and maintain desktop/laptop devices, mobile devices, printers, and other end-user hardware.
  • Support enterprise applications including Microsoft 365, Active Directory, Windows OS, and collaboration tools.
  • Administer user accounts, permissions, and access rights in systems like AD and Exchange.
  • Escalate unresolved or complex issues to 3rd line support or specialized teams with detailed documentation.
  • Work closely with infrastructure, network, and cybersecurity teams on cross-functional incidents and service requests.

Additional Details:

  • START DATE:
    Flexible
  • DURATION:
    Long term
  • CONTRACT:
    Freelance
  • ONSITE POLICY:
    Hybrid (4 days on site)
  • HOURS PER WEEK:
    40
  • LANGUAGES:
    English and Dutch
  • INTERVIEW PROCESS:
    One stage

If you are interested or know anyone who could be a good fit please send your CV to

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