Conversational UX Designer

Mandatory Skills

• Proven
  experience in conversation design, UX writing, or chatbot content design
  (portfolio required)
• Strong
  conversation flow design
  knowledge and familiarity with
  NLU basics
  (intents/entities)
• Microcopy writing
  : empathetic, clear, and on-brand
• Content structuring & management
  for scalability/reusability
• Usability testing & chatbot analytics
  experience (to refine and optimize)
• Familiarity with
  design/prototyping tools
  (Figma, Rasa Studio, Voiceflow, etc.)
• Strong collaboration and stakeholder management skills
• Ability to balance
  user needs, brand identity, and business goals

Nice-to-Have Skills

• Experience with
  large organizations and change management
• Knowledge of
  multilingual localization/translation processes
• Building and maintaining
  content style guides
  and
  design patterns
• Familiarity with
  accessibility and inclusivity standards
  in chatbot design
• Experience with
  content management platforms
  for chatbot deployment
• Experience mentoring or supporting junior designers/writers