Customer Success Manager

We are Rydoo

A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We're not just building software; we're rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we're empowering thousands of companies, and their people, to work smarter every day.

RYDOO IN A SNAPSHOT

• Ambitious international team (150+ Rydoo'ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.4 employer score on Glassdoor

The Role:

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a
Customer Success Manager
, you will be joining our office in
Mechelen, Belgium
. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value.

• Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
• Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
• Be metrics driven and identify if a customer relationship might be at risk
• Work together with the account management team to identify growth opportunities
• Recognize customer needs and recommend additional services
• Proactively communicate product changes and other relevant updates to our customers
• Understand our customers' key business challenges and provide feedback to our product team
• Adhere to Rydoo's Information Security Policy, best practices and participate in regular security trainings.

Requirements

• Native/ Fluent command of English and Dutch (German is a big plus)
• 3+ years of CSM or customer facing experience
• Experience in solving more complex business challenges
• An affinity for cloud-based applications
• Excellent verbal and written communication skills
• Result oriented mindset
• Learning by doing mentality
• Being a compassionate, unselfish, true team player
• Customer focused

Benefits

Next to our amazing team, informal & international company culture and our mission to become the N1 spend management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Meal vouchers of €8 per day
• RydooHybrid work policy: decide for yourself where you work most efficient
  
• RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
  
• Professional freedom and a flexible work environment
• Upskilling through training and coaching programs
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new Rydooer's
• Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us )
• Permanent contract
• And more

Check us out

LinkedIn:

Glassdoor:

Instagram:

YouTube:

Life at Rydoo Blog:

Join Rydoo and leave your mark on the future of Expense Management – Ready to join?