Crisis Manager

Job Title: Crisis Management Consultant

Job Type: Contract

Who can apply: Anyone

Location: Brussels, Belgium

Language: English and French

Work regime: Hybrid (2 days/week onsite)

Keywords: Crisis Management, ITIL standard, ISO22301

Sector

We innovate and produce high-performance materials for solar cells, rechargeable batteries, and catalysts, while also recycling precious metals from electronic devices. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage.

Position Overview:

The Crisis Management Consultant will be responsible for designing, validating, and implementing the company-wide crisis management process that ensures operational resilience, protects reputation, and enables rapid recovery from disruptive events. This role will build upon the defined crisis management strategy. The Crisis Management Consultant will report to the Business Continuity Manager within the Group

What you'll do:

1. Assessment & Analysis

• Evaluate existing protocols across activation, response, communication, and post-crisis evaluation stages
• Identify potential improvements on the current crisis response structures.

2. Development

• Develop an operational process based on the strategic plan in accordance with the client way of working.
• Establish KPIs and maturity metrics to monitor effectiveness and readiness

3. Tooling & Process Design

• Co-create templates, guidelines, and tooling improvements to support the new strategy.
• Align with best practices and ISO22301 and ITIL standards

4. Implementation & Change Management

• Work in close collaboration with the Change Management Team to develop awareness campaigns
• Define needs, develop content and give training for the different roles in the new process

What you bring:

Proven experience in developing and implementing crisis management processes in a large organization, ideally within telecom or another regulated industry

• Knowledge of Crisis Management best practices and standards (ISO, ITIL)
• Project management skills: used to work with virtual teams, organizing workshops, planning and progress tracking
• Good communication, negotiation and presentation skills
• Fluent in English and preferably knowledge of French and/or Dutch
• Can work autonomously, but is also a good team player
• Stress resistant

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data centre migration and workload development for cloud service providers.

Awardee of prestigious recognition including:

• Women's Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America's Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globe Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full-Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 SBU Leadership in Business Awards
• Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023