Product Manager – Cloud Communication

Location: Brussels, Belgium (Hybrid)

Please note that this position is based in Brussels and offered as a permanent contract (CDI). It is not a freelance opportunity. The role requires on-site presence 2 to 3 days per week.

About the Role

Are you passionate about shaping the future of cloud communications? We are seeking a dynamic Product Manager to drive the development, positioning, and success of our cloud communication products—including Toll Free numbers, DIDs, mobile numbers, and SIP Trunking. This is a pivotal role, blending strategic vision with hands-on execution, ensuring our products meet market needs, regulatory requirements, and ambitious business objectives.

Key Responsibilities

• Market Insight & Strategy: Gather and analyse customer, market, and product data to define and refine product strategies, identify new opportunities, and adapt to evolving scenarios.
• Product Positioning: Develop the marketing mix, benchmark against competitors, and validate concepts with key customers to create actionable marketing plans.
• Operational Excellence: Maintain up-to-date contracts and product documentation, organise regular product team meetings, and streamline processes for existing products.
• Pricing & Financials: Own the pricing strategy for your product portfolio, ensuring alignment with both regional and global business goals.
• Cross-functional Collaboration: Lead product review meetings, collect field feedback, and work with other departments to enhance the value proposition and customer satisfaction.
• Project Leadership: Oversee the implementation of new product features, applying best practices in project management to deliver on time and within budget.
• Business Planning: Monitor market trends, forecast demand, assess risks and opportunities, and contribute to annual budgeting and cost optimisation.

What We're Looking For

• University degree (or equivalent experience)
• 5-8 years' relevant experience in product management
• 3-5 years relevant experience within cloud communications or a related field
• Fluent English (additional European languages are a plus)
• Strong leadership, communication, and project management skills
• Customer-centric mindset with a drive for results and innovation
• Technical understanding of cloud communication services and products

What Success Looks Like

• Deep knowledge of cloud communications and a strong commitment to delivering results.
• Forward-thinking approach, balancing technological evolution with financial performance
• Full ownership of products, from concept to successful implementation
• Effective integration of customer requirements into the product roadmap
• Support for the sales organisation in achieving commercial targets