Microsoft Dynamics Consultant

Job title: Functional Analyst MS Dynamics

Location: Berchem, Belgium

Languages: Dutch

Contract Duration: ASAP – 31/12/2025 (extendable)

Job Description:

In the relationship management (XRM) team we are searching for a functional analist who's main objective is implementing, configuring, and supporting Microsoft Dynamics 365 solutions to meet business needs. The key responsibilities include understanding functional and non-functional requirements, translating them into system configurations, providing training, and ensuring the solution aligns with business objectives, encompassing both functional and technical aspects.

Overview of tasks:

• Work with stakeholders and business analists to understand and document business needs and pain points.
• Design and configure Dynamics 365 solutions using out-of-the-box capabilities and codeless extensibility. This can include customizing the system to meet specific business requirements.
• Lead the implementation and go-live process, provide end-user training, and offer ongoing support and troubleshooting.
• Work with technical teams to ensure proper integration and development, and provide functional specifications to development teams.
• Analyze client processes and identify opportunities for enhancement and improvement using the Dynamics 365 platform.

Profile:

• Deep knowledge of Microsoft Dynamics 365, which could be specialized in areas like Customer Engagement, Field Service, or Business Central.
• Ability to understand and translate business requirements into technical solutions that deliver a return on investment.
• Experience with system configuration, customization, and integration, along with an understanding of best practices and methodologies.
• Excellent communication, problem-solving, and interpersonal skills to effectively collaborate with clients and internal teams.

Required experience:

• 3-5 years relevant experience in MS dynamics analysis and implementation projects
• Experience in the insurance industry is a nice to have
• Experience in stakeholder management using stakeholder analysis tools & techniques
• Experience working in an agile environment and scrum team
• Certifications in MS Dynamics is a plus