IT Service Management Lead, Atcon Global

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Plaats

Bruxelles
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-11-02

Online to:

2026-01-01
EUR 15.00 HOUR

IT Service Management Lead

Atcon Global
Brussel
Andere
3 dagen geleden

IT Lead, Application Services Run Start: ASAP We're looking for a passionate and skilled individual to join our team as an IT Lead, Application Services Run. Within the global organization, the DT AMS (Application Management Services) team is playing a crucial role in developing, modernizing and maintaining various DT applications, across multiple business process areas and technology domains such as: BI Reporting & Analytics (Finance, Legal, Supply Chain, Technical Operations, Commercial) SalesForce TalentShare (SAP Sucesssfactor) Web/Mobile Applications Driving Automation & AI Strategy: Oversee the implementation of automation and AI technologies to streamline AMS workflows, enhance incident management, and optimize processes to reduce operational costs. Managing Vendor Relationships: Facilitate contract renewals, RFPs, and external benchmarking. Track key actions and progress from performance reviews and steering committees, and manage dashboards for budget, skills, and training compliance. Financial & Administrative Oversight: Assist with budget planning, forecasting, and managing invoice reception and approval. Ensuring Quality & Compliance: Facilitate DT audits and ensure effective knowledge transfer from project to support teams. 5+ years in a Service Management role with a strong understanding of Incident, Service Request, and Change Request processes. Proven experience managing projects from planning to completion. Strong interpersonal skills with the ability to work effectively with cross-functional teams and external partners. Language: Proficiency in English is essential.

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