Administrative Assistant

Administrative assistant(m/f)

6 month contract - possible view to extend

Based in our Kontich Office

Must have fluent Dutch and English, French is also favorable

We are looking for a administrative assistant(m/f) who will support the Benelux Natus Neurology Team. The position is office based, for 40 hours per week Monday to Friday and will report directly to the Service Manager.

As a TEAMMATE:
The Administrative assistant is a crucial team member, who provides extraordinary service to our customers and distributors. Responsible for working with customers throughout the entire Service relationship.

What you'll get to do in this role:

• Answer telephone calls and emails promptly and professionally.
• Enters and processes service orders, including field service activities, maintenance and repairs, and customer information into our CRM.
• Ship damaged and repaired items to customers and repair centers.
• Make outgoing calls to existing customers to schedule service calls
• Prepares service quotations as requested by either a customer, service team members, sales, or management.
• Invoice daily service appointments as they are completed by our Field Service Technicians
• Work closely with Field Service Technicians for territory management and streamline monthly schedule according to maintenance contracts.
• Handles customer inquiries regarding status of orders and answers questions regarding service capabilities and offerings.

What we are looking for:

• Professional bachelor degree or equivalent or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year of Customer Service and Administrative Support experience.
• Proficiency in MS Office tools – Outlook, Word and Excel
• Excellent organizational and time management skills are required.
• Excellent communication skills via phone, email, and chat (example: Microsoft Teams/Zoom)
• Trilingual Dutch, French and English.