Customer Success Agent

About the job

Mission

Are you triggered by customer care and commercial communication? Are you sales minded? And do you love to convince different parties of the advantages to simplify administrative and financial processes? Do you feel motivated by growth, and are you proud of being part of a success story? We then invite you to read what follows …

Banqup develops and markets the platform Billtobox. Billtobox is the digital link between business owners and their accountant. With Billtobox we create and send outgoing invoices, payments and maintain a complete overview ).

As Customer Success Officer, you will become the ambassador of the Billtobox platform and assist existing customers in onboarding on our platform.

Responsibilities

This is what we expect of you:

• You become the ambassador of our platform that aims at supporting the entrepreneur in his (financial) administration
• You motivate and assist accountants or other resellers in defining and executing initiatives to enthusiasm the accountant's or reseller's clients and convince them to adopt and use billtobox. This is always in close cooperation with our Sales & Business Development Managers.
• You provide administrative support to the accountant and / or other resellers in sending out mailings, newsletters, invitations for webinars,...
• You are an advisor to the SME and clarify how Billtobox brings added value to their company.

About Banqup

At Banqup Group, our mission is to make business easy and smart by helping organisations build strong digital connections with their customers and suppliers. We are a leading financial technology company that simplifies and automates business processes through our innovative digital solutions. Our platform connects businesses with their customers, suppliers, and financial institutions, enabling seamless electronic document processing, invoicing, payment services, and administrative workflows.

Our cloud-based open network of consumers and organisations - small or large, local or global - promotes collaboration, digital interactions, document exchanges, payments and cash flow optimisation. It also enables us and our partners to create additional data-driven services to help organisations grow.

In our trusted network we equip every verified participant with the right tools to digitise and automate business processes including order-to-cash and procure-to-pay processes. Those tools range from smart mobile and web applications over software integrations all the way to fully documented APIs.

Our vision is to become the leading digital one-stop shop solution for administrative, financial, and payment processes and communications between parties. By leveraging cutting-edge technology and a customer-centric approach, Banqup Group empowers businesses to focus on their core activities while we handle the complexities of their financial and administrative processes.

Take a look at our website for more information.

We would be happy to see

We are looking for candidates who have:

• You have a bachelor degree and have a strong commercial feeling
• You are eager to work in a sales team
• You are fascinated by IT/cloud solutions; affinity with invoicing and accounting is a plus.
• You have excellent communication skills with an excellent knowledge of French & English (spoken and written); Dutch knowledge is a plus
• You are a team player who is flexible in time and location
• You are proactive, take ownership and well organized
• You are a strong listener with good presentation skills

This is what you win

We offer an interim position with the option for a permanent contract.We provide a market-conform gross salary that reflects your skills and experience. You will also receive a net expense allowance, additional vacation days, and flexible hours with home-based working possibilities to support a healthy work-life balance.

Banqup Group is offering more and more services that require a great deal of trust from our customers. As a result, all roles within any of the companies of the Banqup Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.

Job Types: Full-time, Temporary contract
Contract length: 6 months

Benefits:

• Food allowance
• Work from home

Work Location: In person