ServiceNow Specialist

Looking for a new challenge?

Who we are?

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at

Role:
ServiceNow Specialist - European Institution

Location:
Brussels, Belgium - European Institution

Responsibilities
:

Following tasks will be performed by external service provider:

• Support the ServiceNow Platform Administrator and contribute to the stability, performance, and continuous improvement of the platform, with a specific focus on integrations and CMDB data quality
• Perform general administration and maintenance of the ServiceNow platform, including user, role, and configuration management
• Support and maintain integrations between ServiceNow and other corporate systems, ensuring reliability, security, and proper data exchange
• Contribute to the improvement and maintenance of the CMDB, ensuring data accuracy, completeness, and alignment with CSDM principles
• Manage incident resolution and request fulfilment, escalating issues when needed and ensuring compliance with change management processes
• Maintain and update technical documentation related to platform configuration, integrations, and infrastructure components
• Liaise with stakeholders and support testing and deployment of new features, integrations, and upgrades

Requirements
:

Following skills are required for the performance of the above listed tasks:

• At least 3 years of experience
• Experience with API/REST integrations is considered a strong asset
• Proven ServiceNow administration experience, with emphasis on integrations and CMDB management
• Solid understanding of ITSM and CSDM principles
• Experience drafting technical documentation and end-user materials
• Strong problem-solving and analytical skills, with attention to detail and platform stability
• Ability to communicate effectively with technical teams and business stakeholders

Languages:

• ServiceNow Certified System Administrator (or equivalent certification)
• ITIL V4 Foundation Certification, or commitment to obtain it within 3 months of contract start

Languages:

• Excellent knowledge of English - Level C2 in Understanding, Speaking and Writing
• Good knowledge of French - Level B2 in understanding, Speaking and Writing

Some soft skills the client will appreciate:

• Highly flexible and able to adapt to changing and/or conflicting priorities
• Very good communication skills with technical and non-technical audiences
• Analysis and problem-solving skills
• Ability to conceptualize complex technical environments and issues
• Proactive attitude, customer oriented and results
• Rapid self-starting capability and experience in team working and working in an international/ multicultural environment

Our offer:

• You will have the opportunity to work in an international and multi-cultural environment
• You will be able to work for interesting European projects that is managed by European Commission
• You will receive a nice compensation and benefits according to your level (Freelancers are also welcome)

If you think you're a suitable candidate for this mission, don't hesitate and apply today