Customer Implementation Manager

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an 'all-in-one system', handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We're looking for a
Customer Onboarding Manager
to join our team in
Belgium
. If you're looking for a role with responsibility, ownership, and the opportunity to make a real impact, this could be the perfect fit for you.

About the Rol

eAs Customer Onboarding Manager, you'll guide our customers through the onboarding journey and ensure they experience a smooth and valuable implementation of Qargo. You'll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams

This is a remote role based in Belgium, with regular travel to customers across Belgium (with a focus on our French-speaking customers), and occasional travel to the north of France and Luxembourg

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Key Responsibiliti**

• esBuild strong relationships with customers, understanding their workflows and need
• s.Guide customers through onboarding, ensuring smooth software implementatio
• n.Act as the first point of contact for support, checking in regularly to ensure satisfactio
• n.Continually improve our solutions guide and knowledge bas
• e.Document findings in a structured way and share insights with other team
• s.Support pre-sales by analysing potential client needs and providing technical input during demo
• s.Collaborate closely with engineering, sales, and product team
• s.Travel on a weekly basis to visit customer

**s.

Skills & Experie**

• nceExperience in the transport industry, ideally in an operational role (e.g. transport planne
• r).A self-starter who takes initiative and enjoys variety in tas
• ks.Strong communication skills with both technical and non-technical audienc
• es.Customer-obsessed, always striving for the best client experien
• ce.Proactive, organised, punctual, and flexible—thriving in a fast-paced scale-up environme
• nt.Fluent in French and English; knowledge of Dutch is a strong pl

**us.

What We O**

• fferA competitive salary pack
• age.A role with real responsibility, ownership, and imp
• act.The chance to be part of our Dream Team, with opportunities to grow alongside Qa
• rgo.A flexible working environm

ent.