IT & Maintenance Technician

Are you passionate about technology, problem-solving, and hands-on maintenance?
To strengthen our technical team, we are seeking a motivated IT & Maintenance Technician to ensure the reliability and performance of our interactive attractions.

Founded in 2001, Alterface is a global leader in interactive technologies for themed entertainment.
We design and deliver interactive dark rides, theatres, walkthroughs, and the award-winning Erratic® Ride, combining creativity, technology, and project management expertise to craft unforgettable visitor experiences.

Operating worldwide, Alterface collaborates with leading partners and clients across the attractions industry to bring cutting-edge interactivity to life.

At Alterface, we don't just add interactivity to entertainment — we bring passion to it. Every day, our team works with dedication to create high-quality, media-based attractions that bring friends and families together. Whether providing innovative technology or delivering complete turnkey solutions, we strive to achieve the perfect harmony between technology and emotion.

As an IT & Maintenance Technician at Alterface, you will play a key role in ensuring the smooth operation and long-term reliability of our interactive attractions around the world. You will be the link between our technology and our customers — providing technical support, maintaining systems, and keeping the magic of our experiences alive. This is a hands-on position combining IT expertise, field maintenance, and direct customer interaction in a dynamic international environment.

IT tasks:

• Solve technical problems and investigates elevated issues; confirm the validity of problems and seek solutions related to more complex issues.
• Execute triages and provides technical assistance in a multi-tiered platform environment. Troubleshoot a wide variety customer incident request and updates, resolve, or escalate to appropriate groups; and handle multiple incidents simultaneously.

Maintenance tasks:

• Answer daily customer calls & messages
• Assist customers to troubleshoot and fix issues happening on their attractions
• Go on site to maintain customer rides & train the customers' maintenance teams
• Prepare & follow up shipments of hardware for the customers
• Coordinate with technical team to solve issues
• Follow the repair work of the hardware sent at the office by the customers
• Keep track and document every maintenance done in data base
• Participate to the internal permanence shifts (Hotline support)
• Maintain a stock of spare parts for the customers
• Synchronize with maintenance teams in Asia and USA
• Suggest improvement on the production and training process based on data from the maintenance
• Provide specifications to technical team for maintenance tools needed for the maintenance

Technical Skills :

• Knowledge of PC imaging and Image Deployment; and installation, troubleshooting; support of specialized applications that are utilized by our company
• Knowledge of basic and complex troubleshooting for PC\MAC, Network printing devices, and Local printing devices.
• Good understanding of electrical, electronic, Audio/Video and IT
• Strong written and oral communication; interpersonal and listening skills to communicate with customers, and management alike; the ability to build relationships.
• Exceptional analytical and problem resolutions skills to include root cause analysis and corrective action
• Fluent in French and English
• Available to travel on site

Personal Qualities:

• Ability to absorb information quickly
• Excellent attitude, phone etiquette, written, and verbal communications and people skills.
• Empathy with customer
• Organized and autonomous
• Ability to make decision, delegate and negotiate

Specific working conditions:

• Some maintenance may have to be done outside of the office hours because of the time difference with the customers, travels on site will be required up to there months per year (not consecutive)
• Reports daily to the Maintenance Manager and collaborates closely with the Technical team (Hardware and especially the technicians and on maintenance duty)

• Full time permanent contract
• Meal vouchers €8 per day
• Reimbursement of home/work travel depending on your legal residence (+/- 40€/month for 30Km for example)
• Mobile phone subscription for work and private use
• DKV hospitalisation insurance (without any personal contribution from you)
• Group supplementary insurance (without any personal contribution on your part)
• Life insurance (without any personal contribution from you)
• End of year bonus paid in December each year
• Holiday allowance paid in June each year
• After some experience with us:
  • Travel allowance for each night spent abroad, plus reimbursement of local expenses (hotels, restaurants, taxis, etc.)
  • On-call bonuses for maintenance
  • European assistance (professional and private use)

Ready to Shape the Future of Entertainment? Send your CV and a motivation letter (one page max) via the magic apply button. If there is a match between you and us, your application will be very quickly handled.