Client Growth Assistant

Company Description

The European Centre for Clinical Research Training (ECCRT) is a leading organisation providing professional training for the pharma, biotech, and medical device industries as well as investigational and academic groups conducting clinical trials. ECCRT focuses on transferring implementable knowledge for day-to-day activities, whether participants are new to the industry, starters on the job, or experienced professionals. Our mission is to help Clinical Research professionals excel in their roles to benefit patients. We offer courses in multiple formats, covering both technical and soft skills such as communication, management, and leadership, taught by over 50 seasoned experts in an interactive and engaging manner.

Role Description

This is a full-time on-site role for a Client Growth Assistant located in Brussels. This role is designed for someone early in their commercial career who wants to grow into a full commercial role over time. You will start by supporting ECCRT across marketing, client engagement, and sales operations. As you develop, you will take on more responsibility in managing client relationships and eventually leading your own sales cycle. This position combines hands-on marketing execution, lead nurturing, CRM management, and client follow-up with a clear progression path toward a more independent commercial role.

Essential Duties & Responsibilities

Client Engagement & Lead Nurturing (~45%)

• Respond to client inquiries and provide timely, professional support.
• Assist with preparing proposals, presentations, and follow-up materials.
• Join client meetings to take notes, gather requirements, and support next steps.
• Help organize feedback loops after training delivery and identify new opportunities.
• Build familiarity with ECCRT’s services to support consultative discussions.

Marketing & Commercial Support (~40%)

• Support the planning of targeted marketing campaigns.
• Prepare promotional materials, newsletters, and client communications.
• Coordinate event logistics for webinars, conferences, and client sessions.
• Maintain accurate and up-to-date CRM entries for leads and clients.
• Monitor marketing performance and prepare basic reports.
• Assist with website updates, social media coordination, and content preparation.

Commercial Development & Growth (~15%)

• Shadow senior colleagues (COO and Managing Director) in sales activities.
• Learn to conduct discovery calls and qualify leads.
• Develop skills in opportunity management, proposal creation, and closing.

Education, Experience, Knowledge & Skills

Education & Experience

• Bachelor’s or master’s degree in marketing, communication, business, or a related field.
• 0–3 years of experience in marketing, sales support, or client-facing roles.
• Experience with CRM tools or digital marketing platforms is an advantage.
• Interest in the life sciences or clinical research field is strongly preferred.

Skills & Competencies

• Strong communicator with excellent writing and interpersonal skills.
• Curious, proactive, and eager to learn commercial strategy and client management.
• Comfortable with multitasking and managing deadlines.
• Basic understanding of digital marketing principles (email, SEO, analytics, etc.).
• High level of professionalism, integrity, and client service mindset.
• Strong organizational skills and attention to detail.
• Fluent in English; additional languages are a plus.
• Good command of Microsoft Office and CRM systems.