Solution Developer

Summary:
As a D365 Customer Engagement (CE) Solution Developer, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You'll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of project managers, back-end and front-end (UX) architects and other CE professionals. This role provides the opportunity to work for the Microsoft #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact and live. It's all here, so take a closer look
Together we do what matters.
Key Responsibilities:- Work with clients and lead Avanade delivery teams in planning, designing, building, testing and maintaining Customer Engagement (CE) solutions
- Liaise effectively between customers, IT staff and business partners to ensure high quality and timely resolution of customer issues
- Design conceptual architecture and technical solutions
Summary
Want to pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working? Are you passionate about helping clients implement their Microsoft Dynamics 365 Customer Engagement platform solutions? Join our team as a senior
Solution Architect
and contribute to the creation and implementation of innovative Customer Engagement solutions to address our clients' business challenges.

Come join us
Join a team of Business Applications professionals focused on implementing Microsoft Dynamics 365 Customer Engagement (CRM) solutions for clients in various industries such as Retail & Consumer goods, Public Sector, Financial Services and Professional Services. As a team we are focused on solutions for Sales, Customer Service and Contact Center, Field Service, and Project Operations. Of course, the Power Platform is an integral part of our expertise.

You will be part of a supportive and dedicated team made up of enthusiastic, motivated colleagues, who's energy and commitment make sure we deliver with excellence every day. The team is cross-skilled, including functional and technical profiles, focused on delivery and/or presales.

We think global and act local, delivering solutions of quality to our clients in Belgium and across Europe.

Key responsibilities:

A client centric attitude and excellent interpersonal skills are required to lead discussions with senior executives through to the successful definition and delivery of the overall solution, including system integrations and recommended ISV's or best of breed solutions.

Client Engagement & Pre-Sales- Support clients in defining integrated CRM solutions.
- Participate in pre-sales activities such as analysis of the business needs, proposal writing, and pitch presentations.
- Act as a technical and/or functional expert, providing guidance and support throughout the solution design and proposal process.
Project Leadership- Own the solution implementation and serve as the interface between client and development teams (onshore/nearshore/offshore).
- Lead project teams in designing future-proof CRM solutions.
- Ensure structured requirement gathering aligned with our CRM project methodology.
- In support of the Delivery Lead, oversee estimations, planning, resource mobilization, execution, and closure.
Change Management- Guide clients and internal teams through change processes to ensure smooth adoption and long-term success.
- Engage in continuous learning and foster partnerships within the business domain
Skills and Responsibilities:- Client management skills and the ability to work with customers to develop and manage an action plan
- Consulting with external clients on complex projects, including in leadership roles
- Working with global teams on CE technology implementation and maintenance projects
Other desired skills include:

• Experience implementing integrations with modern cloud integration patterns & technologies (Azure Integration Services, i.e. Logic Apps, Function Apps, Message Bus, etc.)
• Client programming (JavaScript/TypsScript, PCF controls) and server-side programming (.NET, C# or )
• Development methodologies (Agile, Waterfall)
  Skills And Experiences- Extensive expertise in Microsoft AI Business Solutions, particularly in MS Dynamics CE and architectural design.
• Knowledge and experience in requirements engineering, ideally within an agile environment.
• Strong understanding of business process analysis and design for sales, service and project domains.
• Structured and methodical approach to developing functional and technical solutions.
• Leading and motivating cross-functional teams, fostering a collaborative and productive work environment. You are not afraid to coach your colleagues on a daily basis.
• Building and maintaining positive relationships with clients, understanding their business and strategic needs, and providing tailored solutions of quality.

• Excellent communication skills in English and preferably in Dutch or French.
  About You
  Characteristics that demonstrate success for this role:

• Consultative and collaborative approach to problem-solving

• Resilience and adaptability in dynamic environments
• Intellectual curiosity with a passion for technology
• Ability to craft and convey compelling stories
• Strong communicator, persuasive through a service-oriented mindset.
• Willingness to travel, depending on project assignments.