Transformation Manager

For one of our clients we are looking for a Transformation Manager who will be responsible for the following: 

• leading the transformation of the Mid Office (MO) and implementing the optimization and digitization of daily operations.
• drive the transition from a customer-centric to an activity-based structure, implement new tools and processes, and ensure operational excellence at both the financial and operational levels
• report directly to the CEO and work closely with the CFO and the MSP Operations Director in a matrix structure to ensure strategic alignment and cross-functional collaboration.
• You'll have the autonomy to lead change, the support of a dedicated leadership team, and the resources to make a lasting impact.

General conditions:

• Start date: December 1st
• Onsite/remote: hybrid in Antwerpen
• Languages: Dutch or French
• Contract: B2B via Mind or permanent with the client

What you will do:

• You will lead the transformation of the Mid Office from a customer-centric to an activity-based model.
• You will manage, guide, and coach a team of more than 7 FTEs, who will be divided over two subteams (MO Operations and MO Finance) during the transformation.
• You will implement new IT tools (workflow, email, and phone automation) to streamline operations and reduce manual workload.
• You will drive standardization, automation, and continuous improvement of all MO activities.
• You ensure financial accuracy and support the team with your extensive knowledge of invoicing, credit notes, and dispute management.
• You act as an escalation point and collaborate closely with key stakeholders, including Finance, Controlling, Accounts Payable, Credit & Collection, and Front Office, to ensure alignment and efficiency.
• You foster a culture of accountability, continuous training, and assertive stakeholder management. You monitor KPIs and use dashboards to make data-driven decisions.

Must have skills:

• You have at least a bachelor's degree and preferably a Master's degree in Finance, Business Administration, or a similar field.
• You have at least 5 years of experience in operational and/or financial management roles.
• You have thorough knowledge of invoicing, payment, and financial compliance processes and are familiar with the operation of MSP/VMS environments, accounting packages, and tools such as .NET, DocuSign, and workflow platforms.
• You are process-oriented, structured, and able to manage multiple priorities in a dynamic environment.
• You are fluent in Dutch and can express yourself conversantly in French.
• You are able to lead transformations while safeguarding daily operational excellence, having demonstrable experience in this area.
• You are proactive, hands-on, and solution-oriented, with a strong sense of responsibility.
• You are a strong communicator who can engage, challenge, and align stakeholders at all levels.

Benefits:

• a company car with a charging card
• 20 vacation days + 12 ADV days
• meal vouchers and eco vouchers
• hospitalization insurance and group insurance
• performance-related bonuses
• motivating incentives.

Disclaimer for agencies:

Mind OSS will not accept unsolicited resumes from any source other than directly from a candidate. Mind OSS will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (hereafter "Agency") to have been referred by the Agency free of charge. Mind OSS will not pay a fee to any Agency that does not have a prior written agreement with Mind OSS, validated by its HR department, in place regarding a specific job opening and allowing to submit resumes.