Technical Support Coordinator

Welcome to Wyre, a brand-new infrastructure company in the market with the mission of successfully rolling out the network of the future. Wyre made its debut on July 1, 2023, and was born from a powerful collaboration between two leading companies: Telenet and Fluvius.  

At Wyre, we aim to create an inclusive environment where everyone feels welcome, regardless of background, gender, ethnicity, or any disabilities. We are proud of our identity in which our corporate values - "Be Ambitious, Be Brave, Be Real & Be One" - are fully embraced. These values are the result of teamwork and guide us in achieving our goals and strengthening our culture.  

Since personal growth is actively encouraged within Wyre, we are ready to support you in reaching your full potential through internal career opportunities and a wide range of learning opportunities. If you are looking for an exciting and challenging environment where you can contribute to a growth story, then Wyre is the place for you 

Working in the Wyre Technical Support Team 

You'll be part of Wyre's technical support team, where you'll analyze and resolve technical and administrative issues from internal and external stakeholders. You'll collaborate closely with various teams and partners, and report on progress within agreed SLAs. Your work environment is technically challenging, customer-focused, and constantly evolving. 

Your Responsibilities as Technical Support Coordinator 

• Handle technical issues and inquiries from wholesale partners and internal stakeholders, providing clear, solution-oriented feedback and instructions.
• Perform system and material tests, detect technical problems, and escalate when necessary.
• Monitor systems and processes daily, taking proactive action in case of disruptions.
• Ensure SLA compliance and timely execution of interventions, including stakeholder follow-up and accurate billing.
• Propose improvements to products, services, and processes, and perform proactive data clean-ups.
• Support projects with your technical expertise, define system requirements, conduct business acceptance testing, and deliver training on new tools and innovations.
• Manage operational infrastructure, communicate effectively with stakeholders, and maintain the knowledge base.

Our Ideal Technical Support Coordinator 

• Holds a bachelor's degree or equivalent through experience.
• Has at least 3 years of experience in a relevant role.
• Knowledge of telecom applications and experience with business acceptance testing are a plus.
• Strong communicator and true team player.
• Service-minded with solid problem-solving skills.
• Able to work independently and thrive in a fast-paced, changing environment.
• Eager to learn and quick to adapt to new tools and processes.
• Customer-focused yet assertive when needed.
• Proficient in Microsoft Office, especially Excel.
• Fluent in Dutch; good command of English is a plus 

What we offer:  

• You join a company that invests fully in you and optimizes the work environment according to your needs. This allows you to develop yourself while also maintaining a work-life balance.  
• You have full autonomy to further develop your expertise. We encourage your personal growth with internal mobility opportunities and extensive learning possibilities but also give you the chance to hit the pause button or explore a completely different path over time.  
• You enjoy the company of colleagues who are just as passionate as you are.  
• You receive a competitive gross monthly salary depending on your experience, complemented by numerous fringe benefits.  

Get Wyred, apply now