IT System Service Specialist

In this role, you will be responsible for handling day-to-day IT activities as part of the SAP S4 Global template implementation to support the cGMP Clinical and Commercial Cell Therapy Manufacturing facilities in Ghent, Belgium. You will provide SAP support related activities across different SAP modules as well as integrations with external MES and eLIMS systems.

Liaise with Legend SAP Development team and 3rd parties on issue resolution as required.

• Works as the first point of contact with the user community, service delivery of SAP S4 application support, and operations.
• Assesses/analyses S4 issues and determines support/problem resolution where applicable.
• Monitors and provides follow up instruction on outstanding issues in a timely fashion.
• Ensure major incident communication to management and internal customers.
• Appropriately escalate issues to S4 Development team (offshore, US based) and/or local management
• System Monitoring and Improvement (end-user access review procedures, etc.)
• Process Monitoring for IT internal process.

Education

• A minimum of a Bachelor's Degree in a relevant discipline such as IT or Engineering.

Experience

• A minimum of 2 years experience in a similar role.

Expertise

• Knowledge of SAP integration technology (IDoc).
• Knowledge of Computerized System Validation procedures.
• Knowledge and experience in manufacturing IT system integrations, such as MES with ERP.

Strengths

• Ability to work effectively in a matrixed team environment to support execution and delivery.
• Excellent written and verbal communication skills.
• Strong ability to work independently and manage one's time. 
• Being a collaborative team member.

Languages

• Fluent in Dutch, English

• A supportive and innovative work environment. We value and encourage learning and personal development.  
• The opportunity to work with people from all over the world. 
• A contract of indefinite duration and an attractive salary package complemented by many fringe benefits, such as additional statutory vacations, meal vouchers, group and hospitalization insurance, double vacation pay, an end-of-year and performance bonus. 
• Many fun and informal events.

Legend Biotech is a global biotechnology company dedicated to developing, manufacturing, and commercializing innovative and life-saving cell therapies for the treatment of chronic and life-threatening diseases, such as cancer. 

The company was founded in 2014 and is headquartered in Somerset, New Jersey. Legend Biotech now employs over 2,400 people across six global manufacturing sites. Two of these sites are in Ghent: Obelisc (Technology Park Zwijnaarde) and Tech Lane (Eilandje Zwijnaarde). 

In Ghent, Legend Biotech focuses on the production of advanced CAR-T cell therapies for the treatment of multiple myeloma, in close collaboration with Johnson & Johnson.

Legend Biotech is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Legend's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Legend Biotech maintains a drug-free workplace.