CSL for Professional Services
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2025-11-25Online to:
2026-01-24EUR 15.00 HOUR
CSL for Professional Services
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit
Client Service Leader
The Client Service Leader (Functional / Technical focus) manages accounts globally and is accountable for Strada's teams to provide services with the highest quality and guarantee its continuity as prescribed in the client contract. Is responsible for ensuring the proper delivery of the service and to maintain and develop relationships between the business unit and any internal or external stakeholder at all times, working collaboratively alongside the Account Leadership, colleagues of Professional services, Sales and any other involve teams to deliver end-to-end of the management of all service components on the contract scope both on a day-by-day and an ad hoc basis.
The CSL is responsible for the customer relationship in the areas of direct responsibility (regionally or globally, based on the specific account needs and assignments).
Maintains functional/technical high-level knowledge of specific area of expertise and more specifically maintains the networking contacts to gather the necessary information to provide contractual and leadership advice regarding its application.
Key Responsibilities:
Accountable of the e2e management of all contractual service components on the contract scope, functionally and or / technically.
Focuses on making things happen according to the company standards by working and interacting with all Strada internal teams.
Creates a confident and collaborative environment, removes organizational barriers to performance, uses tools to document and monitor, acting to ensure delivery of expected results. Proactively creates and enhances strong internal networking to address challenges and opportunities through the right levels
Ensures an in-depth knowledge of the contract's T&Cs, shares it with all relevant parties internally to enable and ensure correct management, execution and quality in implementation. Through strong knowledge of the contract, the CSL will ensure driving Change Requests (scope control).
Accountable for operating cost targets, Proactive Root Couse Analysis (RCA's), SLAs, and reporting on services. Works to ensure that quality SLA data is provided via the reporting tools to our client (hrX Assist, SNOW and Business Object or any other defined tool) as part of the Governance Performance Reviews
Responsible for cSAT and Cash Collection (Billing Processes)
Supports Security Initiatives and will support accountable teams in any possible Security Incident. Is responsible for sharing the final Security RCA with the client along with the AD and based in the information created and shared by the Security and Delivery Teams
Supports the AD in remediation Accounts, by working with the remediation team (when required) and other involved teams and pushing / aligning on the management of the plans driving to an earliest solution
Accountable for sign-off of smooth Go-Lives, 3 months of Hypercare and conditional go-live actions.
Sets the tone for our internal teams and brings the best of Strada to our clients
Owns their Business – have a deep knowledge about their clients, their results (operational and financial), their internal dynamics, evolution and critical spots to be able then to combine these to Strada's capabilities and uses these to drive better outcomes for our clients and Strada
Demonstrates the Client Service Leader key qualities of:
Autonomy, Initiative and Proactivity. Responsibility and Ownership. Prioritization
Flexibility and Adaptability: Positive," Willing To" Attitude
Listening. Written and Verbal Communication and Negotiation
Works with key operational stakeholder within the Professional Services Organization to ensure service delivery conforms to Service Levels, consolidating the performance in the account and establishing where it does or doesn't meet SLA requirements.
Ongoing management of client governance model, internally and externally, including execution.
Acts as escalation point internally and for the customer within the region(s) / area of scope, including if proceed with respect to billing and Change Management / CRM, etc
Is Native Dutch Speaking with professional level of English spoken and written.
Good knowledge of Belgium and Dutch Payroll
Knowledge of SAP environment is a plus
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit
Client Service Leader
The Client Service Leader (Functional / Technical focus) manages accounts globally and is accountable for Strada's teams to provide services with the highest quality and guarantee its continuity as prescribed in the client contract. Is responsible for ensuring the proper delivery of the service and to maintain and develop relationships between the business unit and any internal or external stakeholder at all times, working collaboratively alongside the Account Leadership, colleagues of Professional services, Sales and any other involve teams to deliver end-to-end of the management of all service components on the contract scope both on a day-by-day and an ad hoc basis.
The CSL is responsible for the customer relationship in the areas of direct responsibility (regionally or globally, based on the specific account needs and assignments).
Maintains functional/technical high-level knowledge of specific area of expertise and more specifically maintains the networking contacts to gather the necessary information to provide contractual and leadership advice regarding its application.
Key Responsibilities:
Accountable of the e2e management of all contractual service components on the contract scope, functionally and or / technically.
Focuses on making things happen according to the company standards by working and interacting with all Strada internal teams.
Creates a confident and collaborative environment, removes organizational barriers to performance, uses tools to document and monitor, acting to ensure delivery of expected results. Proactively creates and enhances strong internal networking to address challenges and opportunities through the right levels
Ensures an in-depth knowledge of the contract's T&Cs, shares it with all relevant parties internally to enable and ensure correct management, execution and quality in implementation. Through strong knowledge of the contract, the CSL will ensure driving Change Requests (scope control).
Accountable for operating cost targets, Proactive Root Couse Analysis (RCA's), SLAs, and reporting on services. Works to ensure that quality SLA data is provided via the reporting tools to our client (hrX Assist, SNOW and Business Object or any other defined tool) as part of the Governance Performance Reviews
Responsible for cSAT and Cash Collection (Billing Processes)
Supports Security Initiatives and will support accountable teams in any possible Security Incident. Is responsible for sharing the final Security RCA with the client along with the AD and based in the information created and shared by the Security and Delivery Teams
Supports the AD in remediation Accounts, by working with the remediation team (when required) and other involved teams and pushing / aligning on the management of the plans driving to an earliest solution
Accountable for sign-off of smooth Go-Lives, 3 months of Hypercare and conditional go-live actions.
Sets the tone for our internal teams and brings the best of Strada to our clients
Owns their Business – have a deep knowledge about their clients, their results (operational and financial), their internal dynamics, evolution and critical spots to be able then to combine these to Strada's capabilities and uses these to drive better outcomes for our clients and Strada
Demonstrates the Client Service Leader key qualities of:
Autonomy, Initiative and Proactivity. Responsibility and Ownership. Prioritization
Flexibility and Adaptability: Positive," Willing To" Attitude
Listening. Written and Verbal Communication and Negotiation
Works with key operational stakeholder within the Professional Services Organization to ensure service delivery conforms to Service Levels, consolidating the performance in the account and establishing where it does or doesn't meet SLA requirements.
Ongoing management of client governance model, internally and externally, including execution.
Acts as escalation point internally and for the customer within the region(s) / area of scope, including if proceed with respect to billing and Change Management / CRM, etc
Is Native Dutch Speaking with professional level of English spoken and written.
Good knowledge of Belgium and Dutch Payroll
Knowledge of SAP environment is a plus
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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