IT Helpdesk Officer

Join a dynamic IT team and play a key role in supporting the Windows 11 migration project across offices in Dessel and Brussels. You'll be the first point of contact for all IT-related queries and ensure a smooth transition for end users. If you're hands-on, communicative, and customer-oriented — this is your chance to make a difference

Location: Dessel & Brussels, Belgium (onsite)
Employment Type: Contract – 7 months + possible extension
Industry: IT / Technology
Languages: English (Dutch or French is a plus)
Compensation: Competitive daily rate based on experience

Your Responsibilities

Provide first-line IT support to end users via phone, email, and ticketing system during the Windows 11 migration
Document solutions and procedures to build a shared knowledge base
Maintain clear and friendly communication with users and provide timely feedback
Collaborate closely with IT teams to resolve migration-related issues efficiently

Demonstrable experience in Windows migrations
Minimum 3 years of experience in an IT support role
Strong problem-solving mindset and customer-oriented attitude
Communicative, proactive, and able to work autonomously
Experience with ITSM tools (e.g., SCCM, Intune) is required

Join a high-impact IT transformation project
Work in collaboration with a skilled technical team
Onsite engagement in two key locations
Competitive contract rate with potential for extension

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